Support Board
Date/Time: Fri, 01 Nov 2024 00:12:35 +0000
CL frozen
View Count: 1664
| [2017-03-15 14:20:12] |
| Rich W. - Posts: 7 |
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CL april is frozen at 48.39 anyone else having this problem?
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| [2017-03-15 14:21:03] |
| Joe Hobart - Posts: 89 |
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seeing ES frozen too
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| [2017-03-15 14:28:44] |
| Cavalry3162 - Posts: 523 |
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but cl still dead
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| [2017-03-15 14:29:58] |
| Rich W. - Posts: 7 |
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CL still not up for me. ZB is going though so i doubt it is on my end.
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| [2017-03-15 14:32:51] |
| Orion - Posts: 12 |
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CL is also frozen at 48.39 for me. Would the SC support please advise what can be done to resume data update? Thank you.
Date Time Of Last Edit: 2017-03-15 14:35:14
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| [2017-03-15 14:33:38] |
| Joe Hobart - Posts: 89 |
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cl frozen, es working
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| [2017-03-15 14:33:47] |
| User210422 - Posts: 19 |
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Yes HO and RB also frozen
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| [2017-03-15 14:37:24] |
| JRA - Posts: 97 |
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For me CL frozen as well
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| [2017-03-15 14:38:53] |
| Marmany - Posts: 307 |
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Nymex feeds not working on Sierra Data. TransAct data is OK
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| [2017-03-15 14:46:50] |
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We are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 15:01:08] |
| Cavalry3162 - Posts: 523 |
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live data back - thank you.. could you also repair history? thanks. |
| [2017-03-15 15:04:40] |
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The NYMEX data feed is now working again. We will fill in the history as soon as possible. We are not sure why this problem occurred. We do know that Barchart did a network switch update over the weekend. We are suspecting it was related to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 15:14:35] |
| User103861 - Posts: 42 |
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Appears frozen again
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| [2017-03-15 15:17:42] |
| JRA - Posts: 97 |
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Me too gaps it comes and it stops
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| [2017-03-15 15:24:48] |
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We apologize for this. We are suspecting this is a Barchart network switch issue. They have been notified of it. We are going to switch over to a backup channel. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 15:25:42] |
| User25244 - Posts: 123 |
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IBs data didnt freeze my es and cl did thru sc data feed |
| [2017-03-15 15:26:26] |
| Orion - Posts: 12 |
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Hi SC support, thank you for the follow-up. It would be great if the historical data can also be restored while switching to the backup channel.
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| [2017-03-15 15:29:11] |
| User327694 - Posts: 25 |
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Hi, Also waiting on today's CL Historical Data being sorted out. thanks! Date Time Of Last Edit: 2017-03-15 15:29:36
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| [2017-03-15 15:37:00] |
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We think we have the problem resolved with the CME data feeds now that we are using a backup channel. The missing data has been restored. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-15 15:39:19] |
| Cavalry3162 - Posts: 523 |
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for me CL is dead again.. it backfilled but last price i see is 48.58, actual last is 48.44, though..
Date Time Of Last Edit: 2017-03-15 15:39:30
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| [2017-03-15 15:46:49] |
| Orion - Posts: 12 |
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No, the CL feed is still frozen. Thank you.
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| [2017-03-15 15:46:49] |
| User327694 - Posts: 25 |
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ask/bid is all wrong between 0900ct and 1000ct - thanks
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| [2017-03-15 16:01:15] |
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We apologize for the problems. At this point, this issue is disastrous. Barchart did a network switch update over the weekend. This does look like an issue on the Barchart network switch side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-15 16:02:07
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| [2017-03-15 16:07:36] |
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This is the least of our concerns right now: ask/bid is all wrong between 0900ct and 1000ct - thanks
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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