Support Board
Date/Time: Mon, 12 May 2025 12:05:58 +0000
SC Feed, Euro Stoxx 50 data inconsistency
View Count: 972
| [2017-03-01 08:28:45] |
| User19165 - Posts: 346 |
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Hi there, There is a problem with either the daily data or the intraday data for 201703 contract on Feb 23rd. The high for the day does not match. I've reloaded and recalculated both the daily chart and the intraday chart but they did not change. I'm just letting you know. Thank you. With kind regards, MK |
| [2017-03-01 08:30:58] |
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We will have a look at this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-01 19:15:26] |
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We have looked into this. The high value in the daily data is not correct for that date. This should be corrected by tomorrow. You will need to re-download the data at the time with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 19:15:43
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| [2017-03-02 23:04:43] |
| User19165 - Posts: 346 |
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Support, this is still in error. I've deleted and re-downloaded the 201703 contract and it has not changed. Just letting you know. With thanks, MK |
| [2017-03-03 01:51:22] |
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It is correct according to the EUREX. Refer to: http://www.eurexchange.com/action/exchange-en/180106-180102/180102/onlineStats.do?productGroupId=846&productId=18956&viewType=4&busDate=20170223 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-03 01:58:10] |
| User19165 - Posts: 346 |
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Ok, well then I'm confused. The originally reported discrepancy is unchanged between the intraday and the daily data. You had originally said the daily data was in error, now you say it is correct as per eurex exchange. The intraday data is therefore incorrect. The highest intraday data bar I have on that day is for 3350. Selecting delete and re-download the intraday chart left my data unchanged. |
| [2017-03-03 02:16:35] |
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The Intraday chart is correct. We verified that. We are just simply showing what the EUREX is showing for that date and symbol. The data provider Barchart will decide on this tomorrow. It is their decision on what to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-03 03:35:34] |
| User19165 - Posts: 346 |
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Thanks Sierra. I'm sure we can agree, that both charts cannot be correct though? I'll check back on this tomorrow. |
| [2017-03-06 07:55:30] |
| User19165 - Posts: 346 |
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Hi there, Any update from barchart on what is happening here? I spent a small amount of time studying this discrepancy across the DAX on the weekend and without too much effort I found other days where there are large differences between the daily OHLC and the intraday. Quite a concern for me. |
| [2017-03-06 07:58:34] |
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Yes they said they did make a correction to the particular data mentioned. Try re-downloading the data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-06 07:58:46
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