Support Board
Date/Time: Fri, 01 Nov 2024 00:10:18 +0000
VIX symbols not working for broker TD AMERITRADE
View Count: 1674
| [2017-02-23 14:56:30] |
| DAVID SUDDUTH JR - Posts: 34 |
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Account Name: DAVID SUDDUTH JR User Message: I use TD Ameritrade as my broker. The VIX symbol does NOT download. ---------------------------------------- Selected Data/Trading service: TD Ameritrade Username for Data/Trading service: ---------------------------------------- Log: Software version: 1522 | 2017-02-23 09:47:45 Uses New Spreadsheets | 2017-02-23 09:47:45 Usage end date: 2017-06-15 | 2017-02-23 09:47:45 Enabled for: Advanced Features. | 2017-02-23 09:47:45 Enabled for: Advanced Features 2. | 2017-02-23 09:47:45 Enabled for: Sierra Chart Historical Data Service. | 2017-02-23 09:47:45 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-02-23 09:47:45 Enabled for: INDEXES_DATA_BARCHART | 2017-02-23 09:47:45 Enabled for: CME (Trading Account Required) | 2017-02-23 09:47:45 Enabled for: CBOT (Trading Account Required) | 2017-02-23 09:47:45 Enabled for: COMEX (Trading Account Required) | 2017-02-23 09:47:45 Enabled for: NYMEX (Trading Account Required) | 2017-02-23 09:47:45 Received 2 data feed usernames. | 2017-02-23 09:47:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-02-23 09:47:45 Current selected Data/Trading service: TD Ameritrade | 2017-02-23 09:47:45 Chart Update Interval: 500 | 2017-02-23 09:47:45 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-02-23 09:47:45 2017-02-23 08:47:45 Local computer time | 2017-02-23 09:47:45 2017-02-23 14:47:45 Local computer time in UTC | 2017-02-23 09:47:45 2017-02-23 09:47:45 Local computer time in SC Time Zone | 2017-02-23 09:47:45 2017-02-22 21:35:43 Server time in UTC | 2017-02-23 09:47:45 Local computer UTC time and Server UTC time difference: 5 seconds. | 2017-02-23 09:47:45 Program path: C:\SierraChart\ | 2017-02-23 09:47:45 Data Files path: C:\SierraChart\Data\ | 2017-02-23 09:47:45 OS Version Number: 6.1 | 2017-02-23 09:47:45 Locale Setting: C | 2017-02-23 09:47:45 $VIX [CBV] 5 Min #24 | Reloading chart. | 2017-02-23 09:48:06 $VIX [CBV] 5 Min #24 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-02-23 09:48:06 $VIX [CBV] 5 Min #24 | There are no continuous futures contract symbols. Loading data normally. | 2017-02-23 09:48:06 $VIX [CBV] 5 Min #24 | Reloading chart. | 2017-02-23 09:49:15 $VIX [CBV] 5 Min #24 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-02-23 09:49:15 $VIX [CBV] 5 Min #24 | There are no continuous futures contract symbols. Loading data normally. | 2017-02-23 09:49:15 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: $VIX | 2017-02-23 09:49:19 Intraday data recording state for symbol $VIX is set to download 'Pending'. | 2017-02-23 09:49:19 Delaying start of download for $VIX | 2017-02-23 09:49:19 HD Request # 83 | Downloading Intraday chart data for $VIX to the file $VIX.scid. Service: cboe.index | 2017-02-23 09:49:29 HD Request # 83 | Download start date-time: 2017-02-22 11:14:59.000 | 2017-02-23 09:49:29 HD Request # 83 | Disabling Intraday chart updating for symbol during historical data download. | 2017-02-23 09:49:29 HD Request # 83 | Using server: ds1.sierracharts.com port 10149 | 2017-02-23 09:49:29 Socket (619) | Creating socket. | 2017-02-23 09:49:29 HD Request # 83 | Setting DTC encoding to Binary VLS | 2017-02-23 09:49:29 HD Request # 83 | Sending historical data logon request message. | 2017-02-23 09:49:29 HD Request # 83 | Requesting Intraday data. Start date-time: 2017-02-22 11:14:59. Record interval: 0. Symbol: $VIX | 2017-02-23 09:49:29 HD Request # 83 | Decompressing data. | 2017-02-23 09:49:29 HD Request # 83 | Receiving Intraday data for $VIX starting at 2017-02-22 11:15:03 | 2017-02-23 09:49:29 HD Request # 83 | Truncating file to starting date-time of 2017-02-22 11:15:03 | 2017-02-23 09:49:29 HD Request # 83 | Timestamp of first Intraday data file record written: 2017-02-22 11:15:03 | 2017-02-23 09:49:29 Socket (619) | Initiating close of socket by core. | 2017-02-23 09:49:29 The network socket for historical data has been closed. | 2017-02-23 09:49:29 Socket (619) | Shutdown started. Waiting for graceful close. | 2017-02-23 09:49:29 HD Request # 83 | Received 5308 records from 2017-02-22 11:15:03 to 2017-02-23 09:34:29 (22.3 hours) and wrote 5308 records for $VIX | 2017-02-23 09:49:29 HD Request # 83 | Intraday download COMPLETE for $VIX. Completion time: 0s. Unique request ID: 82 | 2017-02-23 09:49:29 Removed historical data download ID 82 | 2017-02-23 09:49:29 Real-time Intraday chart data file updates started for $VIX | 2017-02-23 09:49:29 Intraday chart data file opened for $VIX | 2017-02-23 09:49:29 HD Request # 83 | Enabling Intraday chart updating for symbol. | 2017-02-23 09:49:29 HD Request # 83 | Reloading Intraday charts for $VIX | 2017-02-23 09:49:29 Reloading all charts with filename: $VIX.scid | 2017-02-23 09:49:29 TD Ameritrade | Using primary service for historical data for $VIX | 2017-02-23 09:49:29 Intraday data recording state for symbol $VIX is set to download 'Pending'. | 2017-02-23 09:49:29 Delaying start of download for $VIX | 2017-02-23 09:49:29 Socket (619) | Socket gracefully closed by remote side. | 2017-02-23 09:49:29 Socket (619) | Closed. | 2017-02-23 09:49:29 $VIX [CBV] 5 Min #24 | Reloading chart. | 2017-02-23 09:49:30 $VIX [CBV] 5 Min #24 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-02-23 09:49:30 $VIX [CBV] 5 Min #24 | There are no continuous futures contract symbols. Loading data normally. | 2017-02-23 09:49:30 HTTPS connection to ameritrade02.streamer.com:443 (616) | Initiating close of socket by core. | 2017-02-23 09:49:30 TD Ameritrade | Streamer request completed unexpectedly. Request ID: 4. | 2017-02-23 09:49:30 HTTPS connection to ameritrade02.streamer.com:443 (616) | Shutdown started. Waiting for graceful close. | 2017-02-23 09:49:30 TD Ameritrade | Level 2 request: |S=TOTAL_VIEW&C=SUBS&P=/CLQ6>AD+CLQ6-NYMEX>AD&T=0+1+2+3 | 2017-02-23 09:49:32 TD Ameritrade | Streamer request #5 initiated. | 2017-02-23 09:49:32 HTTPS connection to ameritrade02.streamer.com:443 (620) | Creating socket. Using TLS 1.0. | 2017-02-23 09:49:32 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2017-02-23 09:49:32 HD Request # 84 | Downloading Intraday chart data for $VIX to the file $VIX.scid. Service: cboe.index | 2017-02-23 09:49:40 HD Request # 84 | Download start date-time: 2017-02-23 09:34:29.000 | 2017-02-23 09:49:40 HD Request # 84 | Requesting 0 days of historical Minute data. | 2017-02-23 09:49:40 HD Request # 84 | Receiving Intraday data for $VIX starting at 2017-02-23 08:00:00 | 2017-02-23 09:49:40 HD Request # 84 | Received 1 record from 2017-02-23 08:00:00 to 2017-02-23 08:00:00 (0.0 seconds) and wrote 0 records for $VIX | 2017-02-23 09:49:40 HD Request # 84 | Intraday download COMPLETE for $VIX. Completion time: 0s. Unique request ID: 83 | 2017-02-23 09:49:40 Removed historical data download ID 83 | 2017-02-23 09:49:40 Real-time Intraday chart data file updates started for $VIX | 2017-02-23 09:49:40 Intraday chart data file opened for $VIX | 2017-02-23 09:49:40 HTTPS connection to ameritrade02.streamer.com:443 (616) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-02-23 09:50:37 HTTPS connection to ameritrade02.streamer.com:443 (616) | Closed. | 2017-02-23 09:50:37 ------------------------------------------------------------ IP: 173.11.224.42 (United States) |
| [2017-02-23 18:58:20] |
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We see you are using the cash index symbol $VIX. For historical and real-time data for this, refer to this section http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-23 18:58:22] |
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We see you are using the cash index symbol $VIX. For historical and real-time data for this, refer to this section: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-23 18:59:29
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