Support Board
Date/Time: Tue, 13 May 2025 23:43:48 +0000
Cannot trade from sub-instance, automatically switching to SIM
View Count: 919
| [2016-05-06 09:52:28] |
| phaedonk - Posts: 352 |
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Not sure what I'm doing wrong. Server (same PC) has SIM disabled and allows trading. Sub-instance has SIM disabled but when I enter an order it switches by itself to SIM.
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| [2016-05-06 15:12:54] |
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What is the Global Settings >> Data/Trade Service Settings >> Service in the sub instance set to? And what is the Trade Account on the Trade Window for the chart set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-06 15:27:27] |
| phaedonk - Posts: 352 |
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I opened it via File-new instance, so it's naturally set to DTC-Sub Instance. Interestingly, the trade window does NOT have any other option than Sim1. |
| [2016-05-06 15:31:47] |
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And is the main instance of Sierra Chart connected to a trading account? It will need to have an active connection for the sub instance to get the trade accounts. Still not sure why though it is switching to Trade Simulation Mode. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-06 15:34:06] |
| phaedonk - Posts: 352 |
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It is connected to a TWS paper account.
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| [2016-05-06 15:36:59] |
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What version of Sierra Chart are you using? In the sub instance select File >> Find Symbol. Do you see the Interactive Brokers symbols listed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 15:37:20
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| [2016-05-06 15:43:47] |
| phaedonk - Posts: 352 |
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1400. Yes,I see all available instances and ib symbols
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| [2016-05-06 18:02:43] |
| phaedonk - Posts: 352 |
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Updated to 1406 and problem is solved.
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| [2016-05-06 18:12:21] |
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We have not changed anything with this between 1400 and 1406. So we still are not sure what the problem was. If you have it again let us know. We will think about how to analyze this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 18:12:38
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| [2016-05-06 21:17:06] |
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What can cause this problem is having Global Settings >> Data/Trade Service Settings >> SC Server Settings >> DTC Protocol Server >> Allow Trading unchecked in the main instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-06 21:17:22
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