Support Board
Date/Time: Tue, 13 May 2025 23:42:44 +0000
Sierra chart real time data not updating
View Count: 783
| [2016-05-03 15:15:08] |
| User615377 - Posts: 12 |
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Hi I have added Seirra Chart real time feed to my account I wanted to get the SPX in real time but tranAct only provide futures data for some reason it is not upadting the intra day chart - i have done everyting in the set up instructions? thanks |
| [2016-05-03 15:58:40] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-05-03 17:00:55] |
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So you wanted to get the S&P 500 cash index prices?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 17:07:41] |
| User615377 - Posts: 12 |
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Hi Yes I thought this was what I was getting when I upgraded my data feed to inc your real time updates? Thanks |
| [2016-05-03 17:36:52] |
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You need to activate the S&P Indices exchange: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures#Exchanges The symbol that you want to open a chart for is $INX. You will find it in File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-03 17:37:09
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| [2016-05-03 17:50:09] |
| User615377 - Posts: 12 |
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OK thanks - i had the wrong symbol i thought i had activated the exchange - i picked the top 'full CME group' with market depth - is this wrong? do i need the full one just for $INX using TPO & volume profile? thanks |
| [2016-05-03 18:21:41] |
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Yes you need to activate S&P Indices and not Full CME Group.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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