Support Board
Date/Time: Wed, 14 May 2025 07:10:06 +0000
Chart Delay
View Count: 753
| [2016-04-21 12:26:45] |
| Sheldon Merriman - Posts: 28 |
|
Hello, getting a severe delay right now on 6E
|
| [2016-04-21 16:44:17] |
| |
|
This is due to a delay with the Easy Screen data feed itself which we cannot directly control. When we work on the symbol settings over the weekend, we will move this particular symbol to a different connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-22 03:49:48] |
| |
|
We moved over 6B and 6E and U.S. Treasury futures to another FIX connection which has a much smaller number of symbols. This hopefully should solve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-22 08:40:18] |
| Sheldon Merriman - Posts: 28 |
|
Sweet thanks, once again I appreciate it. I am getting my risk manager to chase up easy screen as I do not have any direct contact with them.
|
| [2016-04-22 08:49:03] |
| |
|
The basic problem is we use their FIX service but that lags behind with market data. As programmers we know that should not happen. We track thousands of symbols on FIX connections and do not have a lag. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: