Support Board
Date/Time: Wed, 14 May 2025 09:48:31 +0000
REF:B Dec 16 Mar 17 Calendar Spread no data
View Count: 870
| [2016-04-19 08:30:28] |
| ilb59 - Posts: 3 |
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Hi, REF:B Dec 16 Mar 17 Calendar Spread has not had any data updates since the market close on the 15th April. I have tried deleting and downloading data, but to no avail. |
| [2016-04-19 16:44:15] |
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This is a problem with the Easy Screen data feed. We need to contact them about this. They really need to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-20 05:40:46] |
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We are contacting them about it now. We have gathered the necessary information for them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-20 05:44:16] |
| ilb59 - Posts: 3 |
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Thank you very much for assisting - seems Easyscreen may have alot of improvements they need to make!
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| [2016-04-20 05:57:08] |
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We also now have the ability to patch missing data for ICE spreads and we have done that for this particular spread. So if you right-click on the chart before the missing data and select Delete and Download Data, it will fill in. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-20 06:21:43] |
| ilb59 - Posts: 3 |
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Yep, that worked, thanks for the assistance!
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