Support Board
Date/Time: Wed, 14 May 2025 10:01:05 +0000
I do not receive real time date for Euro FX future from CME.
View Count: 772
| [2016-04-19 08:27:55] |
| Leo - Posts: 2 |
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I have already activated the data feed. Mapping E6M16 to 6EM16. Service code: cme | 2016-04-19 03:04:34 SC Data - All Services | Starting real-time market data updates for: 6EM16. ID: 2 | 2016-04-19 03:04:34 Intraday data recording state for symbol E6M16 is set to download 'Pending'. | 2016-04-19 03:04:34 Delaying start of download for E6M16 | 2016-04-19 03:04:34 Symbol Error - E6M16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-19 03:04:34 HD Request # 3 | Downloading Intraday chart data for E6M16 to the file E6M16.scid. Service: cme | 2016-04-19 03:04:35 HD Request # 3 | Download start Date-Time: 2016-04-19 02:09:08.000 | 2016-04-19 03:04:35 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-19 03:04:35 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-19 03:04:35 Socket (21) | Connected. | 2016-04-19 03:04:35 HD Request # 3 | Sending historical data logon request message. | 2016-04-19 03:04:35 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-19 02:09:08. Record interval: 0. Symbol: 6EM16 | 2016-04-19 03:04:35 HD Request # 3 | Decompressing data. | 2016-04-19 03:04:36 HD Request # 3 | Receiving Intraday data for E6M16 starting at 2016-04-19 02:09:08 | 2016-04-19 03:04:36 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-19 02:09:09 | 2016-04-19 03:04:36 Socket (21) | Shutdown and closed. | 2016-04-19 03:04:36 The network socket for historical data has been closed. | 2016-04-19 03:04:36 HD Request # 3 | Received 3082 records from 2016-04-19 02:09:08 to 2016-04-19 02:53:50 (44.7 minutes) and wrote 3072 records for E6M16 | 2016-04-19 03:04:36 HD Request # 3 | Intraday download COMPLETE for E6M16. Completion time: 1s. Unique request ID: 2 | 2016-04-19 03:04:36 Removed historical data download ID 2 | 2016-04-19 03:04:36 Real-time Intraday chart data file updates started for E6M16 | 2016-04-19 03:04:36 Opened cached Intraday file: C:\SierraChart\Data\E6M16.scid | 2016-04-19 03:04:36 Intraday chart data file opened for E6M16 | 2016-04-19 03:04:36 E6M16 [C] [M] 30 Min #2 | Reloading chart. | 2016-04-19 03:04:52 |
| [2016-04-19 08:37:55] |
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Could you please restart Sierra Chart again and open a chart for E6M16 and then provide the complete Message Log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We are also checking some additional things regarding this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 08:43:54] |
| Leo - Posts: 2 |
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Software version: 1396 | 2016-04-19 03:42:29 Uses New Spreadsheets | 2016-04-19 03:42:29 Usage end date: 2016-05-17 | 2016-04-19 03:42:29 Enabled for: Advanced Features. | 2016-04-19 03:42:29 Enabled for: Advanced Features 2. | 2016-04-19 03:42:29 Enabled for: Sierra Chart Historical Data Service. | 2016-04-19 03:42:29 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-19 03:42:29 Enabled for: INDEXES_DATA_BARCHART | 2016-04-19 03:42:29 Enabled for: CME, For professionals and users without a trading account | 2016-04-19 03:42:29 Enabled for: CBOT (Trading Account Required) | 2016-04-19 03:42:29 Enabled for: COMEX, For professionals and users without a trading account | 2016-04-19 03:42:29 Enabled for: NYMEX (Trading Account Required) | 2016-04-19 03:42:29 Enabled for: Eurex with Market Depth | 2016-04-19 03:42:29 Received 1 data feed usernames. | 2016-04-19 03:42:29 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-19 03:42:29 Current selected Data/Trading service: SC Data - All Services | 2016-04-19 03:42:29 Chart Update Interval: 500 | 2016-04-19 03:42:29 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-19 03:42:29 2016-04-19 16:42:34 Local computer time | 2016-04-19 03:42:29 2016-04-19 08:42:34 Local computer time in UTC | 2016-04-19 03:42:29 2016-04-19 03:42:34 Local computer time in SC Time Zone | 2016-04-19 03:42:29 2016-04-19 08:41:48 Server time in UTC | 2016-04-19 03:42:29 Local computer UTC time and Server UTC time difference: 45 seconds. | 2016-04-19 03:42:29 Notice: Your computer's clock is off by 45 seconds. For help with this, press the 'Send for Analysis' button. | 2016-04-19 03:42:29 Program path: C:\SierraChart\ | 2016-04-19 03:42:29 Data Files path: C:\SierraChart\Data\ | 2016-04-19 03:42:29 OS Version Number: 6.1 | 2016-04-19 03:42:29 Locale Setting: C | 2016-04-19 03:42:29 Checking for new symbol settings for scdataallservices | 2016-04-19 03:42:29 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-19 03:42:29 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-19 03:42:29 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-19 03:42:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-19 03:42:35 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-19 03:42:36 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-04-19 03:42:36 Symbol settings are up-to-date for scdataallservices | 2016-04-19 03:42:38 SC Data - All Services | Connected to data server. | 2016-04-19 03:42:39 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-19 03:42:39 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2016-04-19 03:42:41 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2016-04-19 03:42:41 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-19 03:42:43 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-19 03:42:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-19 03:42:43 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-19 03:42:43 Mapping E6M16 to 6EM16. Service code: cme | 2016-04-19 03:43:12 SC Data - All Services | Starting real-time market data updates for: 6EM16. ID: 1 | 2016-04-19 03:43:12 SC Data - All Services | Using username 0 | 2016-04-19 03:43:12 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 443 | 2016-04-19 03:43:12 Intraday data recording state for symbol E6M16 is set to download 'Pending'. | 2016-04-19 03:43:12 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-19 03:43:12 Delaying start of download for E6M16 | 2016-04-19 03:43:12 Socket (5) | Connected. | 2016-04-19 03:43:13 SC Data - All Services | Connected to server. | 2016-04-19 03:43:13 SC Data - All Services | Sending Encoding Request to server | 2016-04-19 03:43:13 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-19 03:43:13 SC Data - All Services | Sending logon request message. | 2016-04-19 03:43:13 SC Data - All Services | Received logon response. | 2016-04-19 03:43:13 SC Data - All Services | Server Name: SC Realtime Server. | 2016-04-19 03:43:13 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-19 03:43:13 SC Data - All Services | Successfully connected. | 2016-04-19 03:43:13 SC Data - All Services | Restarting real-time data updates for symbol: E6M16 -> 6EM16 | 2016-04-19 03:43:13 Symbol Error - E6M16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-19 03:43:13 HD Request # 2 | Downloading Intraday chart data for E6M16 to the file E6M16.scid. Service: cme | 2016-04-19 03:43:14 HD Request # 2 | Download start Date-Time: 2016-04-19 03:08:28.000 | 2016-04-19 03:43:14 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-19 03:43:14 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-19 03:43:14 Socket (6) | Connected. | 2016-04-19 03:43:14 HD Request # 2 | Sending historical data logon request message. | 2016-04-19 03:43:14 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-19 03:08:28. Record interval: 0. Symbol: 6EM16 | 2016-04-19 03:43:14 HD Request # 2 | Decompressing data. | 2016-04-19 03:43:14 HD Request # 2 | Receiving Intraday data for E6M16 starting at 2016-04-19 03:08:28 | 2016-04-19 03:43:14 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-04-19 03:08:37 | 2016-04-19 03:43:14 Socket (6) | Shutdown and closed. | 2016-04-19 03:43:14 The network socket for historical data has been closed. | 2016-04-19 03:43:14 HD Request # 2 | Received 1366 records from 2016-04-19 03:08:28 to 2016-04-19 03:32:28 (24.0 minutes) and wrote 1365 records for E6M16 | 2016-04-19 03:43:14 HD Request # 2 | Intraday download COMPLETE for E6M16. Completion time: 1s. Unique request ID: 1 | 2016-04-19 03:43:14 Removed historical data download ID 1 | 2016-04-19 03:43:14 Real-time Intraday chart data file updates started for E6M16 | 2016-04-19 03:43:14 Opened cached Intraday file: C:\SierraChart\Data\E6M16.scid | 2016-04-19 03:43:14 Intraday chart data file opened for E6M16 | 2016-04-19 03:43:14 |
| [2016-04-19 09:35:06] |
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There is a conflict due to the multiple CME exchanges active on your account. We are resolving this. This will be resolved before the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 19:06:54] |
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This problem will be resolved around 5 p.m. US Eastern time today. At that time you will have access to the real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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