Support Board
Date/Time: Wed, 14 May 2025 10:02:08 +0000
No live data from SC Data
View Count: 765
| [2016-04-12 21:39:02] |
| User887964 - Posts: 5 |
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I am connected to IB account I have set: Global Settings >> Data/Trade Service Settings >> Service: Interactive Brokers I have enabled the Allow Support for Sierra Chart Data Feeds option I have activated the Real-Time Data Connection I have activated the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts But I am not receiving live data for ES, YM, NQ What am I missing? |
| [2016-04-12 22:30:19] |
| User887964 - Posts: 5 |
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Software version: 1392 | 2016-04-12 17:28:45 Uses New Spreadsheets | 2016-04-12 17:28:45 Usage end date: 2016-06-14 | 2016-04-12 17:28:45 Enabled for: Advanced Features. | 2016-04-12 17:28:45 Enabled for: Advanced Features 2. | 2016-04-12 17:28:45 Enabled for: Sierra Chart Historical Data Service. | 2016-04-12 17:28:45 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-12 17:28:45 Enabled for: INDEXES_DATA_BARCHART | 2016-04-12 17:28:45 Enabled for: CME (Trading Account Required) | 2016-04-12 17:28:45 Enabled for: CBOT (Trading Account Required) | 2016-04-12 17:28:45 Enabled for: COMEX (Trading Account Required) | 2016-04-12 17:28:45 Enabled for: NYMEX (Trading Account Required) | 2016-04-12 17:28:45 Received 1 data feed usernames. | 2016-04-12 17:28:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-12 17:28:45 Current selected Data/Trading service: Interactive Brokers | 2016-04-12 17:28:45 Chart Update Interval: 500 | 2016-04-12 17:28:45 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-12 17:28:45 2016-04-12 15:28:45 Local computer time | 2016-04-12 17:28:45 2016-04-12 22:28:45 Local computer time in UTC | 2016-04-12 17:28:45 2016-04-12 17:28:45 Local computer time in SC Time Zone | 2016-04-12 17:28:45 2016-04-12 22:09:50 Server time in UTC | 2016-04-12 17:28:45 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-04-12 17:28:45 Program path: C:\SierraChart\ | 2016-04-12 17:28:45 Data Files path: C:\SierraChart\Data\ | 2016-04-12 17:28:45 OS Version Number: 6.2 | 2016-04-12 17:28:45 Locale Setting: C | 2016-04-12 17:28:45 Interactive Brokers | Using primary service for historical data for NQM16 | 2016-04-12 17:28:57 Intraday data recording state for symbol NQM16 is set to download 'Pending'. | 2016-04-12 17:28:57 HD Request # 34 | Downloading Intraday chart data for NQM16 to the file NQM16.scid. Service: ib | 2016-04-12 17:28:57 HD Request # 34 | Download start Date-Time: 2016-04-11 13:01:59.000 | 2016-04-12 17:28:57 HD Request # 34 | Disabling Intraday chart updating for symbol during historical data download. | 2016-04-12 17:28:57 HD Request # 34 | Requesting a total of 1 days and 20817 seconds. | 2016-04-12 17:28:57 HD Request # 34 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 20817. | 2016-04-12 17:28:57 HD Request # 34 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2016-04-12 12:51:59 for NQM16 | 2016-04-12 17:28:57 HD Request # 34 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 12. | 2016-04-12 17:28:57 HD Request # 34 | Error downloading historical Intraday data for NQM16. The symbol is unknown to the server. | 2016-04-12 17:28:57 HD Request # 34 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQM16 | 2016-04-12 17:28:57 HD Request # 34 | Intraday download COMPLETE for NQM16. Completion time: 0s. Unique request ID: 35 | 2016-04-12 17:28:57 Removed historical data download ID 35 | 2016-04-12 17:28:57 Real-time Intraday chart data file updates started for NQM16 | 2016-04-12 17:28:57 Opened cached Intraday file: C:\SierraChart\Data\NQM16.scid | 2016-04-12 17:28:57 Intraday chart data file opened for NQM16 | 2016-04-12 17:28:57 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2016-04-12 17:28:57 Message from IB: No historical data query found for ticker id:12. IB Error Code: 366. Request ID: 12. | 2016-04-12 17:28:57 |
| [2016-04-12 23:02:31] |
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You need to use the Interactive Brokers symbols in File >> Find Symbol when connected to Interactive Brokers. Here is the relevant documentation for this: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-12 23:20:01] |
| User887964 - Posts: 5 |
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I believe that, when I use the Interactive Brokers symbols, the charts use data from IB. But I want to use data from the Sierra Chart Real-Time and Historical Exchange Data Feed for my charts because I need tick data and then trade at Interactive Brokers. How do I set that and how do I know that the data used for my charts are from SC? |
| [2016-04-13 02:28:57] |
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When using the Interactive Brokers symbols the data will come from the Sierra Chart Exchange Data Feed. This is explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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