Support Board
Date/Time: Wed, 10 Sep 2025 13:31:53 +0000
NO DATA FEED ON CHARTS
View Count: 1299
| [2016-04-11 12:31:35] |
| User72365 - Posts: 3 |
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I HAVE 2 ACCOUNTS. ONE OF THE ACCOUNTS ARE IN ACTIVE. MY OTHER ACCOUNT IS ACTIVE. I NEED MY CHART DATA. PLEASE HELP!
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| [2016-04-11 15:19:19] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-11 16:52:53] |
| User72365 - Posts: 3 |
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Software version: 1307 | 2016-04-11 08:43:53 Uses Old Spreadsheets | 2016-04-11 08:43:53 Usage end date: 2016-04-22 | 2016-04-11 08:43:53 Enabled for: Advanced Features. | 2016-04-11 08:43:53 Enabled for: Advanced Features 2. | 2016-04-11 08:43:53 Enabled for: Sierra Chart Historical Data Service. | 2016-04-11 08:43:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-11 08:43:53 Current selected Data/Trading service: TransAct Trading | 2016-04-11 08:43:53 Chart Update Interval: 500 | 2016-04-11 08:43:53 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-11 08:43:53 2016-04-11 08:43:53 Local computer time | 2016-04-11 08:43:53 2016-04-11 12:43:53 Local computer time in UTC | 2016-04-11 08:43:53 2016-04-11 08:43:53 Local computer time in SC Time Zone | 2016-04-11 08:43:53 2016-04-11 12:43:53 Server time in UTC | 2016-04-11 08:43:53 Local computer UTC time and Server UTC time difference: 13 seconds. | 2016-04-11 08:43:53 Program path: C:\SierraChart\ | 2016-04-11 08:43:53 Data Files path: C:\SierraChart\Data\ | 2016-04-11 08:43:53 OS Version Number: 6.2 | 2016-04-11 08:43:53 Locale Information: C | 2016-04-11 08:43:53 Checking for new symbol settings for ta | 2016-04-11 08:43:53 Symbol settings are up-to-date for ta | 2016-04-11 08:43:55 Files to Open on Start up | Opening file: ESM4 Book.cht | 2016-04-11 08:43:56 Intraday data recording state for symbol ESZ4 is set to download 'Pending'. | 2016-04-11 08:43:59 HD Request # 2 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: ta | 2016-04-11 08:43:59 HD Request # 2 | Download start Date-Time: 2014-12-19 09:29:59.000 | 2016-04-11 08:43:59 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2016-04-11 08:43:59 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-04-11 08:43:59 Intraday data recording state for symbol ZNM4 is set to download 'Pending'. | 2016-04-11 08:43:59 Intraday data recording state for symbol 6CM4 is set to download 'Pending'. | 2016-04-11 08:43:59 Socket (4) | Connected. | 2016-04-11 08:43:59 HD Request # 2 | Sending historical data logon request message. | 2016-04-11 08:43:59 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-12-19 09:29:59. Record interval: 0. Symbol: ESZ4 | 2016-04-11 08:43:59 Socket (4) | Shutdown and closed. | 2016-04-11 08:43:59 The network socket for historical data has been closed. | 2016-04-11 08:43:59 HD Request # 2 | Historical data for ESZ4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:44:01 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4 | 2016-04-11 08:44:01 HD Request # 2 | Intraday download COMPLETE for ESZ4. Completion time: 2s. Unique request ID: 1 | 2016-04-11 08:44:01 Removed historical data download ID 1 | 2016-04-11 08:44:01 HD Request # 3 | Downloading Intraday chart data for ZNM4 to the file ZNM4.scid. Service: ta | 2016-04-11 08:44:01 HD Request # 3 | Download start Date-Time: 2014-06-19 13:00:56.000 | 2016-04-11 08:44:01 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-04-11 08:44:01 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-04-11 08:44:01 Socket (5) | Connected. | 2016-04-11 08:44:01 HD Request # 3 | Sending historical data logon request message. | 2016-04-11 08:44:01 Intraday data recording state for symbol ESM4 is set to download 'Pending'. | 2016-04-11 08:44:01 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-06-19 13:00:56. Record interval: 0. Symbol: ZNM4 | 2016-04-11 08:44:01 HD Request # 3 | Historical data for ZNM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:44:01 Socket (5) | Shutdown and closed. | 2016-04-11 08:44:01 The network socket for historical data has been closed. | 2016-04-11 08:44:01 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZNM4 | 2016-04-11 08:44:01 HD Request # 3 | Intraday download COMPLETE for ZNM4. Completion time: 0s. Unique request ID: 2 | 2016-04-11 08:44:01 Removed historical data download ID 2 | 2016-04-11 08:44:01 HD Request # 4 | Downloading Intraday chart data for 6CM4 to the file 6CM4.scid. Service: ta | 2016-04-11 08:44:01 HD Request # 4 | Download start Date-Time: 2014-06-17 10:10:58.000 | 2016-04-11 08:44:01 HD Request # 4 | Using server: ds5.sierracharts.com port 10149 | 2016-04-11 08:44:01 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-04-11 08:44:01 Socket (6) | Connected. | 2016-04-11 08:44:01 HD Request # 4 | Sending historical data logon request message. | 2016-04-11 08:44:01 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-06-17 10:10:58. Record interval: 0. Symbol: 6CM4 | 2016-04-11 08:44:01 HD Request # 4 | Historical data for 6CM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:44:01 Socket (6) | Shutdown and closed. | 2016-04-11 08:44:01 The network socket for historical data has been closed. | 2016-04-11 08:44:01 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6CM4 | 2016-04-11 08:44:01 HD Request # 4 | Intraday download COMPLETE for 6CM4. Completion time: 0s. Unique request ID: 3 | 2016-04-11 08:44:01 Removed historical data download ID 3 | 2016-04-11 08:44:01 HD Request # 5 | Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2016-04-11 08:44:01 HD Request # 5 | Download start Date-Time: 2014-06-20 09:29:57.000 | 2016-04-11 08:44:01 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-04-11 08:44:01 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-04-11 08:44:01 Socket (7) | Connected. | 2016-04-11 08:44:01 HD Request # 5 | Sending historical data logon request message. | 2016-04-11 08:44:01 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2014-06-20 09:29:57. Record interval: 0. Symbol: ESM4 | 2016-04-11 08:44:01 HD Request # 5 | Historical data for ESM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:44:01 Socket (7) | Shutdown and closed. | 2016-04-11 08:44:01 The network socket for historical data has been closed. | 2016-04-11 08:44:01 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM4 | 2016-04-11 08:44:01 HD Request # 5 | Intraday download COMPLETE for ESM4. Completion time: 1s. Unique request ID: 4 | 2016-04-11 08:44:02 Removed historical data download ID 4 | 2016-04-11 08:44:02 Intraday data recording state for symbol ESM6 is set to download 'Pending'. | 2016-04-11 08:45:11 HD Request # 6 | Downloading Intraday chart data for ESM6 to the file ESM6.scid. Service: ta | 2016-04-11 08:45:12 HD Request # 6 | Download start Date-Time: 2016-04-08 17:00:08.000 | 2016-04-11 08:45:12 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2016-04-11 08:45:12 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-04-11 08:45:12 Socket (8) | Connected. | 2016-04-11 08:45:12 HD Request # 6 | Sending historical data logon request message. | 2016-04-11 08:45:12 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-04-08 17:00:08. Record interval: 0. Symbol: ESM6 | 2016-04-11 08:45:12 Socket (8) | Shutdown and closed. | 2016-04-11 08:45:12 The network socket for historical data has been closed. | 2016-04-11 08:45:12 HD Request # 6 | Historical data for ESM6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:45:12 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM6 | 2016-04-11 08:45:12 HD Request # 6 | Intraday download COMPLETE for ESM6. Completion time: 0s. Unique request ID: 5 | 2016-04-11 08:45:13 Removed historical data download ID 5 | 2016-04-11 08:45:13 HD Request # 7 | Downloading Historical Daily chart data for ESH6. Starting date: 2016-03-17. Service: ta | 2016-04-11 08:45:13 HD Request # 7 | Requesting historical Daily data for ESH16 starting at 2016-03-16 | 2016-04-11 08:45:13 HD Request # 7 | Receiving historical Daily data for ESH6 starting at 2016-03-16 | 2016-04-11 08:45:13 Writing historical Daily data for ESH6 to the file ESH6.dly | 2016-04-11 08:45:13 HD Request # 7 | Received 3 records from 2016-03-16 00:00:00 to 2016-03-18 00:00:00 (3.0 days) and wrote 2 records for ESH6 | 2016-04-11 08:45:14 HD Request # 7 | Daily download COMPLETE for ESH6. Completion time: 1s. Unique request ID: 6 | 2016-04-11 08:45:14 Removed historical data download ID 6 | 2016-04-11 08:45:14 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-04-11 08:45:14 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2016-04-11 08:45:15 HD Request # 8 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2016-04-11 08:45:15 HD Request # 8 | Download start Date-Time: 2016-04-11 08:11:18.000 | 2016-04-11 08:45:15 HD Request # 8 | Using server: ds5.sierracharts.com port 10149 | 2016-04-11 08:45:15 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-04-11 08:45:15 Intraday data recording state for symbol DXH6 is set to download 'Pending'. | 2016-04-11 08:45:15 Socket (10) | Connected. | 2016-04-11 08:45:15 HD Request # 8 | Sending historical data logon request message. | 2016-04-11 08:45:15 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2016-04-11 08:11:18. Record interval: 0. Symbol: NISS-SP | 2016-04-11 08:45:15 HD Request # 8 | Decompressing data. | 2016-04-11 08:45:15 HD Request # 8 | Receiving Intraday data for NISS-SP starting at 2016-04-11 08:11:18 | 2016-04-11 08:45:15 HD Request # 8 | Timestamp of first Intraday data file record written: 2016-04-11 08:11:20 | 2016-04-11 08:45:15 Socket (10) | Shutdown and closed. | 2016-04-11 08:45:15 The network socket for historical data has been closed. | 2016-04-11 08:45:15 HD Request # 8 | Historical data for NISS-SP is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:45:15 HD Request # 8 | Received 1564 records from 2016-04-11 08:11:18 to 2016-04-11 08:45:01 (33.7 minutes) and wrote 1563 records for NISS-SP | 2016-04-11 08:45:15 HD Request # 8 | Intraday download COMPLETE for NISS-SP. Completion time: 0s. Unique request ID: 7 | 2016-04-11 08:45:15 Removed historical data download ID 7 | 2016-04-11 08:45:15 HD Request # 9 | Downloading Intraday chart data for DXH6 to the file DXH6.scid. Service: ta | 2016-04-11 08:45:15 HD Request # 9 | Download start Date-Time: 2016-03-14 09:52:43.000 | 2016-04-11 08:45:15 HD Request # 9 | Using server: ds3.sierracharts.com port 10149 | 2016-04-11 08:45:15 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-04-11 08:45:15 Socket (11) | Connected. | 2016-04-11 08:45:15 HD Request # 9 | Sending historical data logon request message. | 2016-04-11 08:45:15 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2016-03-14 09:52:43. Record interval: 0. Symbol: DXH6 | 2016-04-11 08:45:15 Socket (11) | Shutdown and closed. | 2016-04-11 08:45:15 The network socket for historical data has been closed. | 2016-04-11 08:45:15 HD Request # 9 | Historical data for DXH6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-04-11 08:45:15 HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DXH6 | 2016-04-11 08:45:15 HD Request # 9 | Intraday download COMPLETE for DXH6. Completion time: 0s. Unique request ID: 8 | 2016-04-11 08:45:15 Removed historical data download ID 8 | 2016-04-11 08:45:15 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-04-11 08:45:16 Socket (12) | Connected. | 2016-04-11 08:45:16 TransAct Trading | Connected to server. | 2016-04-11 08:45:16 TransAct Trading | Sending logon request message. | 2016-04-11 08:45:16 TransAct Trading | Market data feed reported to be lost. | 2016-04-11 08:45:17 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-04-11 08:45:17 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-04-11 08:45:17 TransAct Trading | Connection error: No Active Accounts. | 2016-04-11 08:45:17 Socket (12) | Shutdown and closed. | 2016-04-11 08:45:17 TransAct Trading | Disconnected from the server. | 2016-04-11 08:45:17 |
| [2016-04-11 17:20:46] |
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These are the relevant messages: TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-04-11 08:45:17 TransAct Trading | Connection error: No Active Accounts. | 2016-04-11 08:45:17 Contact Transact support about this: http://www.transactfutures.com/ContactUs.htm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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