Support Board
Date/Time: Sat, 10 May 2025 21:43:48 +0000
Symbol is unknown
View Count: 1811
| [2016-02-22 14:25:56] |
| User589792 - Posts: 5 |
|
Pay the following data : Real-Time Data Connections 35 Exchange Fees 3.25 Total 38.25 NQH16 . Symbol is unknown ??? I try already 3 weeks resolves this issue. If I do not date function, I can not do business... Do you know how to fix this problem? If this fails to remove, I will be forced cancel the account. |
| [2016-02-22 15:26:12] |
| |
|
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-02-22 15:50:31] |
| User589792 - Posts: 5 |
|
Software version: 1366 | 2016-02-22 09:49:47 Uses New Spreadsheets | 2016-02-22 09:49:47 Usage end date: 2016-10-15 | 2016-02-22 09:49:47 Enabled for: Advanced Features. | 2016-02-22 09:49:47 Enabled for: Advanced Features 2. | 2016-02-22 09:49:47 Enabled for: Sierra Chart Historical Data Service. | 2016-02-22 09:49:47 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-22 09:49:47 Enabled for: INDEXES_DATA_BARCHART | 2016-02-22 09:49:47 Enabled for: CME (Trading Account Required) | 2016-02-22 09:49:47 Enabled for: CBOT (Trading Account Required) | 2016-02-22 09:49:47 Enabled for: COMEX (Trading Account Required) | 2016-02-22 09:49:47 Enabled for: NYMEX (Trading Account Required) | 2016-02-22 09:49:47 Received 1 data feed usernames. | 2016-02-22 09:49:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-22 09:49:47 Current selected Data/Trading service: SC Data - All Services | 2016-02-22 09:49:47 Chart Update Interval: 500 | 2016-02-22 09:49:47 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-22 09:49:47 2016-02-22 16:49:47 Local computer time | 2016-02-22 09:49:47 2016-02-22 15:49:47 Local computer time in UTC | 2016-02-22 09:49:47 2016-02-22 09:49:47 Local computer time in SC Time Zone | 2016-02-22 09:49:47 2016-02-22 15:48:40 Server time in UTC | 2016-02-22 09:49:47 Local computer UTC time and Server UTC time difference: 9 seconds. | 2016-02-22 09:49:47 Program path: C:\Program Files (x86)\ | 2016-02-22 09:49:47 Data Files path: C:\Program Files (x86)\Data\ | 2016-02-22 09:49:47 OS Version Number: 6.2 | 2016-02-22 09:49:47 Locale Information: C | 2016-02-22 09:49:47 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-02-22 09:50:01 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-02-22 09:50:01 File >> Disconnect selected. | 2016-02-22 09:50:20 Socket (7) | Shutdown and closed. | 2016-02-22 09:50:20 SC Data - All Services | Disconnected from the server. | 2016-02-22 09:50:20 SC Data - All Services | Disconnected. | 2016-02-22 09:50:20 SC Data - All Services | Connected to data server. | 2016-02-22 09:50:24 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-02-22 09:50:24 Mapping NQH16 to NQH16. Service code: cme | 2016-02-22 09:50:24 SC Data - All Services | Starting real-time market data updates for: NQH16. ID: 1 | 2016-02-22 09:50:24 SC Data - All Services | Using username 0 | 2016-02-22 09:50:24 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 10048 | 2016-02-22 09:50:24 Intraday data recording state for symbol NQH16 is set to download 'Pending'. | 2016-02-22 09:50:24 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-22 09:50:24 HD Request # 10 | Downloading Intraday chart data for NQH16 to the file NQH16.scid. Service: cme | 2016-02-22 09:50:24 HD Request # 10 | Download start Date-Time: 2016-02-22 09:38:47.000 | 2016-02-22 09:50:24 HD Request # 10 | Using server: scdf2.sierracharts.com port 10149 | 2016-02-22 09:50:24 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-22 09:50:24 Socket (10) | Connected. | 2016-02-22 09:50:24 SC Data - All Services | Connected to server. | 2016-02-22 09:50:24 SC Data - All Services | Sending Encoding Request to server | 2016-02-22 09:50:24 Socket (11) | Connected. | 2016-02-22 09:50:24 HD Request # 10 | Sending historical data logon request message. | 2016-02-22 09:50:24 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-02-22 09:50:25 SC Data - All Services | Sending logon request message. | 2016-02-22 09:50:25 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2016-02-22 09:38:47. Record interval: 0. Symbol: NQH16 | 2016-02-22 09:50:25 SC Data - All Services | Received logon response. | 2016-02-22 09:50:25 HD Request # 10 | Decompressing data. | 2016-02-22 09:50:25 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-02-22 09:50:25 HD Request # 10 | Receiving Intraday data for NQH16 starting at 2016-02-22 09:38:47 | 2016-02-22 09:50:25 HD Request # 10 | Timestamp of first Intraday data file record written: 2016-02-22 09:38:48 | 2016-02-22 09:50:25 Socket (11) | Shutdown and closed. | 2016-02-22 09:50:25 The network socket for historical data has been closed. | 2016-02-22 09:50:25 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-02-22 09:50:25 SC Data - All Services | Successfully connected. | 2016-02-22 09:50:25 SC Data - All Services | Restarting real-time data updates for symbol: NQH16 -> NQH16 | 2016-02-22 09:50:25 HD Request # 10 | Received 145 records from 2016-02-22 09:38:47 to 2016-02-22 09:40:13 (86.0 seconds) and wrote 138 records for NQH16 | 2016-02-22 09:50:25 HD Request # 10 | Intraday download COMPLETE for NQH16. Completion time: 0s. Unique request ID: 9 | 2016-02-22 09:50:25 Removed historical data download ID 9 | 2016-02-22 09:50:25 Real-time Intraday chart data file updates started for NQH16 | 2016-02-22 09:50:25 Intraday chart data file opened for NQH16 | 2016-02-22 09:50:25 Symbol Error - NQH16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-02-22 09:50:25 |
| [2016-02-22 18:15:59] |
| |
|
NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-02-22 09:50:24 You must connect to your Interactive Brokers account to get real-time CME data assuming you have an account with Interactive Brokers. Refer to the sections here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-22 18:17:26
|
| [2016-02-22 19:36:01] |
| User589792 - Posts: 5 |
|
Software version: 1366 | 2016-02-22 13:31:59 Uses New Spreadsheets | 2016-02-22 13:31:59 Usage end date: 2016-10-15 | 2016-02-22 13:31:59 Enabled for: Advanced Features. | 2016-02-22 13:31:59 Enabled for: Advanced Features 2. | 2016-02-22 13:31:59 Enabled for: Sierra Chart Historical Data Service. | 2016-02-22 13:31:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-22 13:31:59 Enabled for: INDEXES_DATA_BARCHART | 2016-02-22 13:31:59 Enabled for: CME (Trading Account Required) | 2016-02-22 13:31:59 Enabled for: CBOT (Trading Account Required) | 2016-02-22 13:31:59 Enabled for: COMEX (Trading Account Required) | 2016-02-22 13:31:59 Enabled for: NYMEX (Trading Account Required) | 2016-02-22 13:31:59 Received 1 data feed usernames. | 2016-02-22 13:31:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-22 13:31:59 Current selected Data/Trading service: Interactive Brokers | 2016-02-22 13:31:59 Chart Update Interval: 500 | 2016-02-22 13:31:59 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-22 13:31:59 2016-02-22 20:31:58 Local computer time | 2016-02-22 13:31:59 2016-02-22 19:31:58 Local computer time in UTC | 2016-02-22 13:31:59 2016-02-22 13:31:58 Local computer time in SC Time Zone | 2016-02-22 13:31:59 2016-02-22 19:31:11 Server time in UTC | 2016-02-22 13:31:59 Local computer UTC time and Server UTC time difference: 9 seconds. | 2016-02-22 13:31:59 Program path: C:\Program Files (x86)\ | 2016-02-22 13:31:59 Data Files path: C:\Program Files (x86)\Data\ | 2016-02-22 13:31:59 OS Version Number: 6.2 | 2016-02-22 13:31:59 Locale Information: C | 2016-02-22 13:31:59 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. No error. | 2016-02-22 13:32:30 HTTP connection to ds01.ddfplus.com:80 (4) | Shutdown and closed. | 2016-02-22 13:32:30 Mapping ES-201603-GLOBEX to ESH16. Service code: cme | 2016-02-22 13:33:29 SC Data - All Services | Starting real-time market data updates for: ESH16. ID: 7 | 2016-02-22 13:33:29 Intraday data recording state for symbol ES-201603-GLOBEX is set to download 'Pending'. | 2016-02-22 13:33:29 HD Request # 9 | Downloading Intraday chart data for ES-201603-GLOBEX to the file ES-201603-GLOBEX.scid. Service: cme | 2016-02-22 13:33:29 HD Request # 9 | Download start Date-Time: 2016-02-12 14:13:30.000 | 2016-02-22 13:33:29 HD Request # 9 | Using server: scdf2.sierracharts.com port 10149 | 2016-02-22 13:33:29 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-22 13:33:29 Socket (12) | Connected. | 2016-02-22 13:33:29 HD Request # 9 | Sending historical data logon request message. | 2016-02-22 13:33:29 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2016-02-12 14:13:30. Record interval: 0. Symbol: ESH16 | 2016-02-22 13:33:29 HD Request # 9 | Decompressing data. | 2016-02-22 13:33:29 HD Request # 9 | Receiving Intraday data for ES-201603-GLOBEX starting at 2016-02-12 14:13:31 | 2016-02-22 13:33:29 HD Request # 9 | Timestamp of first Intraday data file record written: 2016-02-12 14:13:31 | 2016-02-22 13:33:29 Socket (12) | Shutdown and closed. | 2016-02-22 13:33:54 The network socket for historical data has been closed. | 2016-02-22 13:33:54 HD Request # 9 | Received 3441972 records from 2016-02-12 14:13:31 to 2016-02-22 13:33:42 (10.0 days) and wrote 3441972 records for ES-201603-GLOBEX | 2016-02-22 13:33:54 HD Request # 9 | Intraday download COMPLETE for ES-201603-GLOBEX. Completion time: 24s. Unique request ID: 8 | 2016-02-22 13:33:54 Removed historical data download ID 8 | 2016-02-22 13:33:54 Real-time Intraday chart data file updates started for ES-201603-GLOBEX | 2016-02-22 13:33:54 Intraday chart data file opened for ES-201603-GLOBEX | 2016-02-22 13:33:54 |
| [2016-02-22 19:58:18] |
| |
|
Are you still having a problem? This Message Log is incomplete but does seem to indicate you are receiving the real-time data now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-22 19:58:29
|
| [2016-02-22 20:35:19] |
| User589792 - Posts: 5 |
|
I disconnected the IB Live. I joined IB paper. : Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-02-22 14:32:17 Socket (20) | Error received in OnConnect while connecting. Windows error code 10061: Nedalo sa vytvoriť žiadne spojenie, pretože cieľový počítač ho aktívne odmietol. | 2016-02-22 14:32:18 Socket (20) | Shutdown and closed. | 2016-02-22 14:32:18 Interactive Brokers | Failed to connect to the data and trade server. | 2016-02-22 14:32:18 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2016-02-22 14:32:18 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-22 14:32:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-22 14:32:18 Interactive Brokers | Disconnected. | 2016-02-22 14:32:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-22 14:32:19 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-02-22 14:32:22 Socket (21) | Error received in OnConnect while connecting. Windows error code 10061: Nedalo sa vytvoriť žiadne spojenie, pretože cieľový počítač ho aktívne odmietol. | 2016-02-22 14:32:23 Socket (21) | Shutdown and closed. | 2016-02-22 14:32:23 Interactive Brokers | Failed to connect to the data and trade server. | 2016-02-22 14:32:23 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2016-02-22 14:32:23 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-22 14:32:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-22 14:32:23 Interactive Brokers | Disconnected. | 2016-02-22 14:32:23 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-22 14:32:23 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-02-22 14:32:26 File >> Disconnect selected. | 2016-02-22 14:32:26 Socket (22) | Shutdown and closed. | 2016-02-22 14:32:26 Interactive Brokers | Failed to connect to the data and trade server. | 2016-02-22 14:32:26 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2016-02-22 14:32:26 * Interactive Brokers | Disconnected. | 2016-02-22 14:32:26 |
| [2016-02-23 03:35:09] |
| |
|
Refer to step 22 here for help with the connection problem: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: