Support Board
Date/Time: Sat, 10 May 2025 12:35:07 +0000
Data Trade Service connection error
View Count: 766
| [2016-02-08 15:47:28] |
| User549604 - Posts: 27 |
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Software version: 1366 | 2016-02-08 09:39:01 Uses New Spreadsheets | 2016-02-08 09:39:01 Usage end date: 2016-02-27 | 2016-02-08 09:39:01 Enabled for: Advanced Features. | 2016-02-08 09:39:01 Enabled for: Sierra Chart Historical Data Service. | 2016-02-08 09:39:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-08 09:39:01 Current selected Data/Trading service: GAIN Capital/OEC | 2016-02-08 09:39:01 Chart Update Interval: 500 | 2016-02-08 09:39:01 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-08 09:39:01 2016-02-08 09:39:06 Local computer time | 2016-02-08 09:39:01 2016-02-08 15:39:06 Local computer time in UTC | 2016-02-08 09:39:01 2016-02-08 09:39:06 Local computer time in SC Time Zone | 2016-02-08 09:39:01 2016-02-08 15:39:06 Server time in UTC | 2016-02-08 09:39:01 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-02-08 09:39:01 Program path: C:\SierraChart\ | 2016-02-08 09:39:01 Data Files path: C:\SierraChart\Data\ | 2016-02-08 09:39:01 OS Version Number: 6.1 | 2016-02-08 09:39:01 Locale Information: C | 2016-02-08 09:39:01 Checking for new symbol settings for oec | 2016-02-08 09:39:01 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-08 09:39:01 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-08 09:39:01 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-08 09:39:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-08 09:39:01 Symbol settings are up-to-date for oec | 2016-02-08 09:39:07 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-08 09:39:12 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-08 09:39:12 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-08 09:39:13 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-08 09:39:13 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-08 09:39:13 Intraday data recording state for symbol ESh6 is set to download 'Pending'. | 2016-02-08 09:39:27 HD Request # 2 | Downloading Intraday chart data for ESh6 to the file ESh6.scid. Service: oec | 2016-02-08 09:39:27 HD Request # 2 | Download start Date-Time: 2016-02-08 09:23:24.000 | 2016-02-08 09:39:27 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-02-08 09:39:27 HD Request # 3 | Downloading Historical Daily chart data for ESh6. Starting date: 2016-02-05. Service: oec | 2016-02-08 09:39:27 HD Request # 3 | Requesting historical Daily data for ESH16 starting at 2016-02-04 | 2016-02-08 09:39:27 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-08 09:39:27 Socket (5) | Connected. | 2016-02-08 09:39:27 HD Request # 2 | Sending historical data logon request message. | 2016-02-08 09:39:27 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-02-08 09:39:27 HTTP connection to ds01.ddfplus.com:80 (6) | Connected. | 2016-02-08 09:39:27 HD Request # 3 | Receiving historical Daily data for ESh6 starting at 2016-02-05 | 2016-02-08 09:39:27 Writing historical Daily data for ESh6 to the file ESh6.dly | 2016-02-08 09:39:27 HD Request # 3 | Received 3 records from 2016-02-05 00:00:00 to 2016-02-08 00:00:00 (4.0 days) and wrote 2 records for ESh6 | 2016-02-08 09:39:27 HD Request # 3 | Daily download COMPLETE for ESh6. Completion time: 0s. Unique request ID: 2 | 2016-02-08 09:39:27 Removed historical data download ID 2 | 2016-02-08 09:39:27 ESh6 Daily #9 | Reloading chart. | 2016-02-08 09:39:28 ESh6 Weekly #10 | Reloading chart. | 2016-02-08 09:39:28 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-02-08 09:23:24. Record interval: 0. Symbol: ESh6 | 2016-02-08 09:39:28 HD Request # 2 | Decompressing data. | 2016-02-08 09:39:28 HD Request # 2 | Historical data for ESh6 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-02-08 09:39:28 Socket (5) | Shutdown and closed. | 2016-02-08 09:39:28 The network socket for historical data has been closed. | 2016-02-08 09:39:28 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESh6 | 2016-02-08 09:39:28 HD Request # 2 | Intraday download COMPLETE for ESh6. Completion time: 0s. Unique request ID: 1 | 2016-02-08 09:39:28 Removed historical data download ID 1 | 2016-02-08 09:39:28 GainCapital FIX Trading socket (4) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-02-08 09:39:32 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-02-08 09:39:32 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-08 09:39:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 09:39:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 09:39:32 GAIN Capital/OEC | Disconnected from the trading server. | 2016-02-08 09:39:32 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-02-08 09:39:34 GAIN Capital/OEC | Disconnected. | 2016-02-08 09:39:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 09:39:34 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-08 09:39:37 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-08 09:39:37 File >> Disconnect selected. | 2016-02-08 09:39:43 GainCapital FIX Trading: DisconnectFIX called. | 2016-02-08 09:39:43 GainCapital FIX Trading socket (7) | Shutdown and closed. | 2016-02-08 09:39:43 GAIN Capital/OEC | Disconnected from the trading server. | 2016-02-08 09:39:43 GAIN Capital/OEC | Disconnected. | 2016-02-08 09:39:43 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. No error. | 2016-02-08 09:40:07 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown and closed. | 2016-02-08 09:40:07 Chart #2 has tagged chart #12 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #4 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #5 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #6 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #7 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #8 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #12 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #4 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #5 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #6 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #7 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #8 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #12 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #4 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #5 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #6 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #7 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 Chart #2 has tagged chart #8 for full recalculation. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 12.00 Range #12 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 5.00 Range #7 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 2.00 Range #4 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 4.00 Range #6 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 3.00 Range #5 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 ESh6 6.00 Range #8 | Performing a full recalculation because it has been tagged. Chartbook: ESH6.cht | 2016-02-08 09:40:57 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-08 09:41:33 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-08 09:41:33 GainCapital FIX Trading socket (9) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-02-08 09:41:55 GainCapital FIX Trading socket (9) | Shutdown and closed. | 2016-02-08 09:41:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-08 09:41:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 09:41:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 09:41:55 GAIN Capital/OEC | Disconnected from the trading server. | 2016-02-08 09:41:55 GAIN Capital/OEC | Disconnected. | 2016-02-08 09:41:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 09:41:55 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-08 09:41:58 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-08 09:41:58 GainCapital FIX Trading socket (10) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-02-08 09:42:19 GainCapital FIX Trading socket (10) | Shutdown and closed. | 2016-02-08 09:42:19 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-08 09:42:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 09:42:19 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 09:42:19 GAIN Capital/OEC | Disconnected from the trading server. | 2016-02-08 09:42:19 GAIN Capital/OEC | Disconnected. | 2016-02-08 09:42:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 09:42:20 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-08 09:42:24 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-08 09:42:24 |
| [2016-02-08 15:53:14] |
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We are aware OEC has a problem. We are contacting OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-08 15:55:53] |
| User549604 - Posts: 27 |
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thank you. Look forward to the quick resolution
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| [2016-02-08 16:00:05] |
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This should now be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-08 16:00:45] |
| User549604 - Posts: 27 |
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It's up
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