Support Board
Date/Time: Sat, 10 May 2025 12:55:00 +0000
problem connecting to SC Data Feed
View Count: 967
| [2016-02-07 23:49:13] |
| User604413 - Posts: 5 |
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Hello, I am connected to the Sierra Chart CME Data Feed as seen in this screenshot: http://i.imgur.com/4uccTzP.png When I go to File --> Find Symbols and attempt to open the ES DOM or Chart I don't get any live data, as seen in this screenshot. I also see a notification that the Symbol is invalid (orange message). http://i.imgur.com/sbWGO6D.png I believe I have properly activated the service package and data subscription. Please advise. Thanks. |
| [2016-02-07 23:59:37] |
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Who is your futures broker? You did have to confirm that you have a funded futures trading account with a supported trading service before you activated the CME Group exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-08 00:13:26] |
| User604413 - Posts: 5 |
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Interactive Brokers. That account was active & funded in 2015. I withdrew funds in January which prompted account closure (went on vacation) but now it's pending to be opened once again. Sierra Chart should still have log that I connected with this accounted a few months back. Otherwise, I suppose I need to wait a few days until the account is re-opened? Thanks. |
| [2016-02-08 00:19:09] |
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You do have to wait to be able to get the real-time CME data according to CME policies. When you have the account open, then follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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