Support Board
Date/Time: Sat, 10 May 2025 12:36:08 +0000
Russell 2000 eMIni dead (TF) - Sierra Data Feed
View Count: 994
| [2016-02-03 15:50:52] |
| Cavalry3162 - Posts: 523 |
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Heallo support, TF has just stopped working. Please double check. thanks, Andreas |
| [2016-02-03 16:00:44] |
| Cavalry3162 - Posts: 523 |
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went back online but stops periodically and history is missing when trying to refill. i know you guys are giving your best, but i never had such issues with iqfeed or esignal and those kind of issues are annoying, especially for day traders like myself. i'd really appreciate if you could try harder to deliver a stable feed. thanks, Andreas |
| [2016-02-03 16:09:56] |
| Cavalry3162 - Posts: 523 |
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there is nothing in the logs, but you can see it in the timestamp, see attached screenshot. it just stopped ticking while the rest of the symbols went on fine, so there gotta be an isolated issue with ICE i guess.. |
 2016-02-03_11-06-27.png / V - Attached On 2016-02-03 16:08:56 UTC - Size: 13.16 KB - 318 views |
| [2016-02-03 16:10:53] |
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We do see that were 2 short outages for the Russell 2000 Index Mini. We have patched the data back in. Please redownload, following the steps here: http://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support Date Time Of Last Edit: 2016-02-03 16:12:34
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| [2016-02-03 16:12:34] |
| Cavalry3162 - Posts: 523 |
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thanks, i can confirm that i was able to backfill the data.
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| [2016-02-03 18:24:30] |
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i know you guys are giving your best, but i never had such issues with iqfeed or esignal and those kind of issues are annoying, especially for day traders like myself. i'd really appreciate if you could try harder to deliver a stable feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-03 19:20:33] |
| Cavalry3162 - Posts: 523 |
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thanks for letting us know that there's gonna be a change coming. lets hope they manage to stabilize the feed. 1 month is ok with me, as long as there is some progress to be expected. |
| [2016-02-03 19:32:16] |
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Yes there will be, Barchart provided us the specifications for their new Open Feed just a couple of days ago and we are working on it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-05 09:06:40] |
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We have patched the historical data for all of the major ICE futures contracts which were missing data from the date of 2016-02-03 due to this problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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