Support Board
Date/Time: Sat, 10 May 2025 08:33:01 +0000
Symbol is unknown
View Count: 1187
| [2016-01-27 07:14:52] |
| JRA - Posts: 97 |
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Suddenly today, I get the error message Symbol is unknown when I open my Mini-Dax chart with IQFeed. I did update global symbol settings but nothing changed. Any feedback?
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| [2016-01-27 07:26:20] |
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Make sure you are using the correct symbol. There is not a dependency upon Global Symbol Settings when using IQ Feed to be able to receive market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-27 07:28:17] |
| JRA - Posts: 97 |
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I havent changed anything and I trade that instrument three months now, but today I get this message. When I open the chart, it downloads the data and then stop getting real time quotes and print the message unknown symbol
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| [2016-01-27 08:13:31] |
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Sounds like an exchange authorization issue. Are you receiving real-time data for other EUREX symbols?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-27 08:19:50] |
| JRA - Posts: 97 |
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Yes now just checked Fdax and works fine. But I also checked MiniDax on another platform and its not updating real time there as well. Update: Just now checked Fesx and its not updating either. Date Time Of Last Edit: 2016-01-27 08:26:27
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| [2016-01-27 08:58:15] |
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Please report this to IQ Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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