Support Board
Date/Time: Sat, 10 May 2025 21:26:34 +0000
Frozen Quotes on Market Depth
View Count: 713
| [2016-01-19 17:40:51] |
| User579626 - Posts: 3 |
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I have NEVER had frozen quotes in SC. However I just switched data to CQG on Friday. Today I have been having frozen quotes all day on TF-Russell 2000. I only have 3 chartbooks open and the only symbol I am watching is TF. Any suggestions?
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| [2016-01-19 17:50:41] |
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Most likely your CQG account needs to be authorized for ICE US: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Also refer to help topic 3.4: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-20 15:02:24] |
| User579626 - Posts: 3 |
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Either the bid or ask is getting frozen. Only 1 side seems to stay current. This is when using market depth.
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| [2016-01-20 17:32:18] |
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At the time you notice this problem go to the chart and select Edit >> Copy Chart Values. Paste that text here. And let us know that if the time you see at the top of the Window >> Current Quote Window is current. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-20 17:34:04
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