Support Board
Date/Time: Thu, 30 Oct 2025 00:03:00 +0000
Historical Download Fail
View Count: 922
| [2015-12-11 18:39:11] |
| 100 - Posts: 147 |
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I can't download any intraday historical data. This is what I'm seeing. Socket Connected Sending historical data logon request message DTC - Server protocol version 7. Client protocol Version 4. There is a protocol mismatch! Error downloading historical intraday data for CLF6-Nymex. Historical data logon error: Invalid/missing data for service code: scbcd Thank you! Let me know if you need more. |
| [2015-12-11 18:52:11] |
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That is not the correct symbol. Refer to this help topic about this: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.2 We see you are using the Sierra Chart Exchange Data Feed and you are using an older version of Sierra Chart. You need to update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 19:06:11] |
| 100 - Posts: 147 |
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Error downloading historical intraday data for CLF6-Nymex. Historical data logon error: Invalid/missing data for service code: scbcd I'm Pretty sure that is the correct symbol. Might it be related to a corrupted data file which I need to delete? I had a similar problem a while back, which I have forgot how to deal with. |
| [2015-12-11 19:10:05] |
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That is a Rithmic symbol. It definitely is not correct. You need to use the symbol CLF16 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 19:41:19] |
| 100 - Posts: 147 |
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Sorry ! Thank you. Last question: How do I fix this? http://www.sierrachart.com/image.php?l=1449862798223.png |
| [2015-12-11 20:08:36] |
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This is a case of missing data. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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