Support Board
Date/Time: Thu, 30 Oct 2025 13:30:55 +0000
help I'm not receiving data
View Count: 787
| [2015-12-09 16:38:24] |
| User62612 - Posts: 12 |
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I'm logged in, have the green connected color in upper right but am not getting any updated chart data. The data stopped at 9:32, resumed at 9:58 for 4 minutes then stopped altogether. |
| [2015-12-09 16:46:37] |
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There was a problem with the CQG server but it is resolved now. Follow the procedure here to reconnect to the data feed if you are still having a problem: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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