Support Board
Date/Time: Sat, 10 May 2025 12:35:08 +0000
SierraChart CTS demo supporting
View Count: 907
| [2015-07-20 18:53:36] |
| User270987 - Posts: 9 |
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Hello! can i ask, after CTS all weekend problem, SierraChart can't connect to CTS demo account CTS letter: (10 mins ago) "Please contact sierra for any issues with their software. Your sim account is enabled for Sierra Chart you will need to contact them to get set up for their software." What happening? Thank you very much! |
| [2015-07-20 19:02:45] |
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Update Sierra Chart to the latest release following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update you will now be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-20 19:03:04
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| [2015-07-20 19:08:44] |
| User270987 - Posts: 9 |
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Thank you for reply! I need a Current Version: 1269 (Jun 10, 2015) or Pre-release: 1274 (Jul 21, 2015)? |
| [2015-07-20 19:13:06] |
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Either one. We recommend the Current Version 1269.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-20 20:12:56] |
| User270987 - Posts: 9 |
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Wow! Really worked with latest version! Thank you very much. I think CTS made some changes after weekends, and older version of Sierra not working more. |
| [2015-07-20 20:14:59] |
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Yes. Apparently they removed support for older SSL/TLS versions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-20 20:19:48] |
| User270987 - Posts: 9 |
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Wow! And when it was (if i can ask)???
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| [2015-07-20 20:21:50] |
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Well apparently this happened over the weekend with CTS where they removed support for older SSL versions. Sierra Chart began about a year ago to support a new SSL/TLS version for CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-20 20:25:46
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| [2015-07-20 20:24:09] |
| User270987 - Posts: 9 |
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Thank you very much! i c now!!!
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