Support Board
Date/Time: Sat, 10 May 2025 12:32:06 +0000
Sierra will not connect
View Count: 940
| [2015-07-20 13:50:14] |
| User63786 - Posts: 6 |
|
I am trying to connect to my CTS data feed and all I get is Connecting.......Ready to Reconnect in the upper right yellow box. I have a connection to the internet and connected. I am using CTS and can connect to them outside of Sierra fine. I did not change any settings since using on Friday. Could you tell me why I am not connecting. CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:52 CTS FIX - Firm: FCStone | 2015-07-20 08:37:52 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:52 CTS FIX socket (676) | Connected. | 2015-07-20 08:37:52 CTS FIX socket (676) | Starting SSL connection. | 2015-07-20 08:37:52 CTS FIX socket (676) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:52 CTS FIX socket (676) | Closed. No error. | 2015-07-20 08:37:52 CTS FIX socket (676) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:52 CTS FIX socket (676) | Shutdown and closed. | 2015-07-20 08:37:52 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:52 CTS FIX: Disconnected. | 2015-07-20 08:37:52 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:52 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:55 CTS FIX - Firm: FCStone | 2015-07-20 08:37:55 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:55 CTS FIX socket (672) | Connected. | 2015-07-20 08:37:55 CTS FIX socket (672) | Starting SSL connection. | 2015-07-20 08:37:55 CTS FIX socket (672) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:55 CTS FIX socket (672) | Closed. No error. | 2015-07-20 08:37:55 CTS FIX socket (672) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:55 CTS FIX socket (672) | Shutdown and closed. | 2015-07-20 08:37:55 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:55 CTS FIX: Disconnected. | 2015-07-20 08:37:55 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:55 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:37:58 CTS FIX - Firm: FCStone | 2015-07-20 08:37:58 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:37:58 CTS FIX socket (680) | Connected. | 2015-07-20 08:37:58 CTS FIX socket (680) | Starting SSL connection. | 2015-07-20 08:37:58 CTS FIX socket (680) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:37:58 CTS FIX socket (680) | Closed. No error. | 2015-07-20 08:37:58 CTS FIX socket (680) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:37:58 CTS FIX socket (680) | Shutdown and closed. | 2015-07-20 08:37:58 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:37:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:37:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:37:58 CTS FIX: Disconnected. | 2015-07-20 08:37:58 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:37:58 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:01 CTS FIX - Firm: FCStone | 2015-07-20 08:38:01 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:01 CTS FIX socket (680) | Connected. | 2015-07-20 08:38:02 CTS FIX socket (680) | Starting SSL connection. | 2015-07-20 08:38:02 CTS FIX socket (680) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:02 CTS FIX socket (680) | Closed. No error. | 2015-07-20 08:38:02 CTS FIX socket (680) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:02 CTS FIX socket (680) | Shutdown and closed. | 2015-07-20 08:38:02 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:02 CTS FIX: Disconnected. | 2015-07-20 08:38:02 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:02 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:05 CTS FIX - Firm: FCStone | 2015-07-20 08:38:05 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:05 CTS FIX socket (824) | Connected. | 2015-07-20 08:38:05 CTS FIX socket (824) | Starting SSL connection. | 2015-07-20 08:38:05 CTS FIX socket (824) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:05 CTS FIX socket (824) | Closed. No error. | 2015-07-20 08:38:05 CTS FIX socket (824) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:05 CTS FIX socket (824) | Shutdown and closed. | 2015-07-20 08:38:05 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:05 CTS FIX: Disconnected. | 2015-07-20 08:38:05 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:05 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2015-07-20 08:38:08 CTS FIX - Firm: FCStone | 2015-07-20 08:38:08 CTS FIX socket (0) | Resolved address fix.t4login.com to IP 74.201.6.106 | 2015-07-20 08:38:08 CTS FIX socket (824) | Connected. | 2015-07-20 08:38:08 CTS FIX socket (824) | Starting SSL connection. | 2015-07-20 08:38:08 CTS FIX socket (824) | Unexpected close event while trying to connect SSL. | 2015-07-20 08:38:08 CTS FIX socket (824) | Closed. No error. | 2015-07-20 08:38:08 CTS FIX socket (824) | SSL object has been freed. SSL state is now disconnected. | 2015-07-20 08:38:08 CTS FIX socket (824) | Shutdown and closed. | 2015-07-20 08:38:08 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-07-20 08:38:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-20 08:38:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-20 08:38:08 CTS FIX: Disconnected. | 2015-07-20 08:38:08 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-20 08:38:08 File >> Disconnect selected. | 2015-07-20 08:38:10 CTS FIX: Disconnected. | 2015-07-20 08:38:10 The above has been sent to support. | 2015-07-20 08:41:12 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-07-20 08:41:13 |
| [2015-07-20 14:20:23] |
| User63786 - Posts: 6 |
|
I updated to most current version and now I can connect.
|
| [2015-07-20 18:01:03] |
| |
|
Thank you for this information. It may have been caused by a change with the SSL/TLS version on the CTS server side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: