Support Board
Date/Time: Fri, 31 Oct 2025 20:52:22 +0000
ICE US Market Depth frozen for DX contract
View Count: 1045
| [2015-06-12 03:35:48] |
| i960 - Posts: 360 |
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Disconnected/reconnected and all that. Current price is accurate but the depth is frozen (for instance, current price is now about 3 ticks below the lowest bid).
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| [2015-06-12 04:00:31] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-12 04:02:54] |
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We do not see a problem we are able to resolve. We are contacting Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-12 04:38:35] |
| i960 - Posts: 360 |
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Thanks. ICE EU Brent is also showing a frozen depth as well.
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| [2015-06-12 05:18:12] |
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Barchart has been notified. Could be an ICE issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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