Support Board
Date/Time: Tue, 09 Sep 2025 12:19:02 +0000
Build 1253
View Count: 1100
| [2015-05-12 09:27:17] |
| User11631 - Posts: 9 |
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I have just downloaded v1253 and now cannot open Sierra. The message on screen reads there is a problem and the program needs to close. Windows is looking for a solution. Please advise. Thanks |
 5-12-2015 5-24-52 AM.pdf - Attached On 2015-05-12 09:26:30 UTC - Size: 14.64 KB - 459 views |
| [2015-05-12 09:49:41] |
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We apologize for this. Please attach the Chartbook that you are opening which triggers this abnormal shutdown. Here are instructions: Support Board Posting Information: Attaching a File (Optional) We are also releasing 1254 in the next 20 minutes. We want you to try that and let us know if you still experience the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 10:02:35] |
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Version 1254 has now been released. Update with Help >> Download Prerelease. If that does not solve the problem, go back to the version you were previously running. Here is the procedure: https://www.sierrachart.com/index.php?page=doc/download.php#Rollback And when you can, please do provide us the Chartbook so we can track down the problem and correct it. It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-12 10:02:57
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| [2015-05-12 11:45:17] |
| User11631 - Posts: 9 |
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I can't get Sierra to stay running long enough to get to the menu to install 1254 or to roll back. Do you have the ability for remote assistance? Thanks |
| [2015-05-12 11:50:46] |
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We see you are a TransAct user. Download Sierra Chart with this link: https://www.sierrachart.com/downloads/SierraChartSetupNoCLRPrerelease.exe When prompted for the installation folder use C:\SierraChart\SierraChartTransActMA When the installation is completed, launch Sierra Chart from the TransAct AT software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 12:25:40] |
| User11631 - Posts: 9 |
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The version downloaded from this link still looks like 1253. Can I get remote assistance? Thanks, |
| [2015-05-12 13:15:20] |
| User11631 - Posts: 9 |
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Now I see v1254, but have the same issue. Every time I ask for remote assistance I get referred to a link. Is there a problem with remote assistance? |
| [2015-05-12 18:27:17] |
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We have called you about this. Let us know when is a good time for us to help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 22:13:27] |
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For the record. The user has been called. There was a faulty DLL file which was removed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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