Support Board
Date/Time: Sat, 10 May 2025 19:27:21 +0000
Build 1253
View Count: 1059
| [2015-05-12 09:27:17] |
| User11631 - Posts: 9 |
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I have just downloaded v1253 and now cannot open Sierra. The message on screen reads there is a problem and the program needs to close. Windows is looking for a solution. Please advise. Thanks |
 5-12-2015 5-24-52 AM.pdf - Attached On 2015-05-12 09:26:30 UTC - Size: 14.64 KB - 434 views |
| [2015-05-12 09:49:41] |
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We apologize for this. Please attach the Chartbook that you are opening which triggers this abnormal shutdown. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We are also releasing 1254 in the next 20 minutes. We want you to try that and let us know if you still experience the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 10:02:35] |
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Version 1254 has now been released. Update with Help >> Download Prerelease. If that does not solve the problem, go back to the version you were previously running. Here is the procedure: https://www.sierrachart.com/index.php?page=doc/download.php#Rollback And when you can, please do provide us the Chartbook so we can track down the problem and correct it. It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-12 10:02:57
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| [2015-05-12 11:45:17] |
| User11631 - Posts: 9 |
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I can't get Sierra to stay running long enough to get to the menu to install 1254 or to roll back. Do you have the ability for remote assistance? Thanks |
| [2015-05-12 11:50:46] |
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We see you are a TransAct user. Download Sierra Chart with this link: https://www.sierrachart.com/downloads/SierraChartSetupNoCLRPrerelease.exe When prompted for the installation folder use C:\SierraChart\SierraChartTransActMA When the installation is completed, launch Sierra Chart from the TransAct AT software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 12:25:40] |
| User11631 - Posts: 9 |
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The version downloaded from this link still looks like 1253. Can I get remote assistance? Thanks, |
| [2015-05-12 13:15:20] |
| User11631 - Posts: 9 |
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Now I see v1254, but have the same issue. Every time I ask for remote assistance I get referred to a link. Is there a problem with remote assistance? |
| [2015-05-12 18:27:17] |
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We have called you about this. Let us know when is a good time for us to help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-12 22:13:27] |
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For the record. The user has been called. There was a faulty DLL file which was removed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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