Support Board
Date/Time: Sat, 10 May 2025 21:25:29 +0000
NQM5 not updating
View Count: 1074
| [2015-03-13 05:39:51] |
| MsJackson - Posts: 27 |
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After rollover, NQM5 is not updating. Looks like a flat line with data ending 3-8-15
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| [2015-03-13 08:12:30] |
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We see you are using OEC, so most likely you have gone over the symbol limit. Refer to: http://www.sierrachart.com/index.php?page=doc/openecry.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-13 12:01:37] |
| StevieD - Posts: 39 |
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Same problem with NQM5. OEC... I use 4 symbols total. |
| [2015-03-13 14:13:40] |
| MsJackson - Posts: 27 |
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I am not over the limit. The chart loads, but the values are grossly incorrect with a huge gap in data from March 8 to current.
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| [2015-03-13 14:29:13] |
| User37462 - Posts: 32 |
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The same to me. Some err with historical data. Can not load historical data. (Chart is updating)
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| [2015-03-13 17:08:45] |
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What is common among all three of these users is that you are using the OEC trading service. There was some invalid data received from OEC in March affecting the June contracts at least. This data has been cleaned up. To correct the chart, select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-13 18:28:38] |
| User37462 - Posts: 32 |
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Thank you for you support but there is no improvement. I have updating chart but there is something wrong with data 7-3-2015. Every time I restart SC have only actual data (from the time of restart and data befeore 7-3-2015). Here is line (one from many similar) from the log: HD Request # 12 | Historical error filtered for NQM5, Prior High = 1.500000, Prior Low = 1.500000, High = 4397.250000, Low = 4396.250000, Time Difference = 946 seconds, Percentage = 328.379869%. | 2015-03-13 20:15:33 * (in my broker platform are data OK) Other symbols are ok - only with NQ is problem. Thank you Date Time Of Last Edit: 2015-03-13 18:30:18
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| [2015-03-13 18:37:58] |
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We realized we had to clean up the data on another server as well. Go to the chart and select Edit >> Delete All Data and Download again. Be sure to use this exact command and no other. This is critical. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-13 19:03:25
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| [2015-03-13 19:01:14] |
| StevieD - Posts: 39 |
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That did it! Problem solved. Thank you. Date Time Of Last Edit: 2015-03-13 19:01:35
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| [2015-03-13 19:03:59] |
| User37462 - Posts: 32 |
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Great - thank you!
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