Support Board
Date/Time: Fri, 01 Nov 2024 00:08:26 +0000
DOM format
View Count: 921
| [2015-02-03 22:27:50] |
| joshtrader - Posts: 486 |
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Twice I have seen this strange phenomenon in the DOM. It's not a config issue, as the format was fine until right now. I suspect that if I refresh or disconnect/reconnect, it will work fine. ES is closed right now which may be a factor. This is the SC exchange data feed. I just wanted to let you know so you can be aware of it.
Date Time Of Last Edit: 2015-02-03 22:28:15
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 2-3-2015 5-25-49 PM.png / V - Attached On 2015-02-03 22:27:49 UTC - Size: 25.46 KB - 342 views |
| [2015-02-03 22:49:02] |
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Not sure why that is happening. Someone else pointed something like this out. Do you notice a problem with the prices in the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 22:50:13] |
| joshtrader - Posts: 486 |
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I can not be 100% sure, but I am almost certain that no charts were affected. When CME started accepting orders for ES again before the 5pm central open, it fixed itself without my intervention.
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| [2015-02-03 23:03:54] |
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Open the Sierra Chart Message Log, do you see any lines in there indicating errors have been filtered?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 23:07:19] |
| joshtrader - Posts: 486 |
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No but I have attached it here. around 17:30 is when I noticed the issue and by 17:45 or 17:50, CME came back online and it was good.
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Private File |
| [2015-02-03 23:08:36] |
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At the time you notice this go to Chart >> Chart Settings >> Advanced Settings 2 and let us know what the real-time multiplier is set to. Also check it now to see what it is normally set to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-03 23:09:42] |
| joshtrader - Posts: 486 |
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Ok will do
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| [2015-02-03 23:13:34] |
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We discovered the problem. We are putting out a new release this evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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