Support Board
Date/Time: Mon, 12 May 2025 21:04:41 +0000
Error Messages on email/text alerts
View Count: 1607
| [2014-12-15 18:55:25] |
| infpz - Posts: 826 |
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Does this sound familiar? Customer trying to enable email/text alerts. "alert sms notification alert-sms messaages not enabled,or new price has not been accept by user. select help- account control panel- sms control panel to enable. failed to send" |
| [2014-12-17 03:45:49] |
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That is not the exact text but close to what they would see if they do not have SMS messaging enabled here for their account: https://www.sierrachart.com/usercp.php?page=SMS They need a direct account: https://www.sierrachart.com/index.php?page=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-17 14:31:46] |
| infpz - Posts: 826 |
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Do you need a direct account for email alerts? Alert email error: To receive Alert notification messages at xxxxx@comcast.net, contact Sierra Chart support. Chart Drawing Alert: YMH5 2 Min #3, Horizontal Line, (0) Crossing from above line #1 (0) | Alert: xxxxx@comcast.net |
| [2014-12-17 16:06:39] |
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This indicates that the owner of xxxxx@comcast.net email account has opted out of email alerts. Or too many emails to "xxxxx@comcast.net" failed and we opted them out on our end. To remove the optout, the user will either need to have a direct account or contact us. With a direct account, they will be able to use "Email Verification and Opt Out Management" here: https://www.sierrachart.com/usercp.php?page=EmailVerification Sierra Chart Support Date Time Of Last Edit: 2014-12-17 17:24:30
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