Support Board
Date/Time: Wed, 11 Nov 2026 18:48:05 +0000
NO market statistics data?
View Count: 17
| [2026-11-11 17:14:02] |
| User244327 - Posts: 19 |
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Today TICK-NASDAQ ([M] / statscalc) stopped loading on my Main Instance and stays stuck at Loading 0%. Attempting to close the chart or chartbook while it is stuck in this state also freezes the Sierra Chart UI. My primary futures connection (Teton CME Routing / Denali) connects and streams normally with no issues, and none of my settings were changed. Here are the relevant lines from Window >> Message Log right where it stalls: text Software version: 2957 64-bit Allow Support for Sierra Chart Data Feeds is enabled. Current selected Data/Trading service: Teton CME Routing TICK-NASDAQ 1 Min #1 | Reloading chart. Using symbol data fast lookup vector SC Data with Depth | Starting real-time market data updates for: TICK-NASDAQ. ID: 1 Service code: statscalc SC Data with Depth | Connecting to the server ://sierracharts.com. Port 443 SC Data with Depth | Requesting security definition data for: TICK Use code with caution. After Requesting security definition data for: TICK, no response is ever received from ://sierracharts.com, and the chart hangs indefinitely. Could you please check the statscalc service on ://sierracharts.com? Thank you. |
| [2026-11-11 17:28:04] |
| User244327 - Posts: 19 |
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found the problem.... very large scid file.... all fixed..thanks
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