Support Board

Date/Time: Tue, 10 Nov 2026 19:17:17 +0000

Having lots of trouble connecting today - now cannot connect at all

[2026-11-10 18:07:16] #1 [Go To First Post]
User558370 - Posts: 25
Has there been a hange? I normally never have issues with Sierra but connectivity issues all today, charts no tloading, orders not executing, and now I cannot connect at all. Message LOg also keeps popping up 2026-11-10 18:04:57.880 \| Teton CME Routing \| Connection not allowed. Possible memory corruption. 2026-11-10 18:05:57.884 \| Service connection timed out. Will disconnect and retry. * 2026-11-10 18:05:57.884 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-11-10 18:05:57.884 \| Select 'File >> Disconnect' to prevent further connection attempts. 2026-11-10 18:05:57.899 \| Teton CME Routing \| Failed connections: 2 2026-11-10 18:05:57.899 \| DTC Client socket (0) \| CloseSocket call. 2026-11-10 18:05:57.899 \| Teton CME Routing \| Disconnected. 2026-11-10 18:05:57.899 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-11-10 18:05:59.912 \| 2026-11-10 18:05:59.913 \| Teton CME Routing \| Connection not allowed. Possible memory corruption. 2026-11-10 18:06:17.883 \| The message log has been sent to support. * 2026-11-10 18:06:17.890 \| HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.3. 2026-11-10 18:06:17.890 \| HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| New receive buffer size: 0

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