Support Board
Date/Time: Thu, 22 Oct 2026 15:42:26 +0000
Problem in DOM Euro Stoxx 50
View Count: 76
| [2026-10-22 10:22:50] |
| User144206 - Posts: 4 |
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Hello, you can see the problem in the image. I have reconnected, but that does not fix it. https://www.sierrachart.com/image.php?Image=1792664152491.png |
| [2026-10-22 13:08:42] |
| Sierra_Chart Engineering - Posts: 25243 |
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We do see some very minor packet loss with EUREX today. This is very unusual. Clearly this is the cause and makes sense. There is automatic correction for problems like this. So we are not sure why there is a problem but we made a change in the last few minutes that may have corrected it. Let us know. If not, there is nothing we can do. This is just simply a problem with an order by order type of Data Feed that we use from EUREX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-22 13:08:53
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| [2026-10-22 13:28:43] |
| User144206 - Posts: 4 |
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The problem has been fixed, now everything is fine. Thank you. |
| [2026-10-22 13:42:03] |
| User197029 - Posts: 69 |
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I still have this problem, see attached. The ask-side depth shows quantities below the current market price, alongside the bid-side depth, with gaps in between. The order book is out of sync. |
 22-10-2026--153736.png / V - Attached On 2026-10-22 13:41:29 UTC - Size: 7.07 KB - 7 views |
| [2026-10-22 13:57:45] |
| Sierra_Chart Engineering - Posts: 25243 |
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There is nothing we can do at the moment. The only thing that we can look at is why the automatic correction algorithm is not completely solving this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-22 14:27:52] |
| User144206 - Posts: 4 |
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I can also confirm it, the problem has returned.
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