Support Board
Date/Time: Fri, 09 Oct 2026 19:11:48 +0000
Cannot Add new studies to my Server list for my users
View Count: 52
| [2026-10-09 13:25:52] |
| HeyUgly - Posts: 287 |
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Hell team Did you guys change something in the server area? i am trying to update one of my studies for my team, when i upload the study it works fine but when i add it to the study group - it does not stay. i add it , it shgows i added it, then i hit the refresh page and its gone again. I noticed you guys changed some boxes on this page in the last few days. Whats the issue here? something is definitely wrong, ive been using this page to hos my own studies for a few years. Its the "add selected file to group" which is not working. see screenshot. So im stuck my users cannot now access their studies i have updated this am. Please advise! |
 Screenshot 2026-10-09 072405.png / V - Attached On 2026-10-09 13:25:19 UTC - Size: 10 KB - 18 views |
| [2026-10-09 14:37:10] |
| Sierra_Chart Engineering - Posts: 25116 |
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Yes we did some work on this to support files associated with particular Sierra Chart versions. We are checking on the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-09 14:37:23
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| [2026-10-09 15:33:53] |
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Can you please start a ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Let us know what files you are attempting to add to what study. Sierra Chart Support |
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