Support Board
Date/Time: Tue, 06 Oct 2026 17:29:33 +0000
Supported independent simulation-only cleanup and fresh state verification
View Count: 19
| [2026-10-06 14:04:25] |
| User408908 - Posts: 1 |
|
We are qualifying simulation-only timeout/restart cleanup in Trading Evaluator - Delayed, Sierra Chart 2915 / installed ACSIL interface 2911. No live broker is connected. Global/chart auto trading are OFF and local DTC Allow Trading is No. We reviewed ACSILTrading, TradeMenu (Trading Locked), DTCServer, WebAPI and ServerBasedProfitLossManagement. Required sequence: disable new client submissions -> cancel all working orders and confirm terminal state -> flatten/reconcile -> obtain fresh complete no-orders/flat account state -> engage Trading Locked and independently read it back. We understand Trading Locked blocks DTC submit/modify/cancel, so locking first cannot substitute for cleanup. A function return or cached empty view is not completion proof. 1. Does sc.FlattenPositionsAndCancelOrdersForTradeAccount work for an isolated Evaluator account with global/chart auto trading OFF? Does Trading Locked reject it? Which supported account-scoped sequence and completion/error notifications implement the ordering above? Is there a supported independent Allow Trading setter/readback or deadline lease, or should that setting remain a static precondition? 2. What supported mechanism protects this simulation account within a bounded deadline when Sierra desktop hangs, crashes or disconnects? Does server-based timed flatten cancel all working orders as well as flatten positions? What guarantees/limits apply to pending fills/cancels, rejection, repeated cleanup and restart? 3. Your WebAPI documentation asks us to contact support for the direct simulated-trading DTC address/port. Please identify the supported SIMULATION-ONLY endpoint, encoding and existing-access prerequisites for independent account/order/position snapshots and cleanup during desktop recovery. Which request IDs/end markers/reconnect rules prove a fresh complete account snapshot rather than a cached view? This is a technical documentation/capability question only. Do not enable access, change account permissions/services, add credit, place orders or incur charges on our behalf. No credentials, private exports, account identifiers or balance data are attached. If the required postconditions cannot be supported, please identify the precise limitation. |
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