Support Board
Date/Time: Sun, 15 Nov 2026 14:04:52 +0000
quote board windows issues for me when using linked to a chart
View Count: 345
| [2026-09-28 23:29:31] |
| User244592 - Posts: 53 |
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I have been using this software for years. I have a quote board with several symbols and a single chart thats linked. I used to be able to toggle different symbols and then change to different timeframes with ease and just clicking exactly what I want to see. Now with the new quote board format I cant do that. If I am looking at a day chart and go to another symbol the chart top is deactivated so now I cant change timeframe without clicking the top of the chart ao I can select the timeframe. I have to do alot more clicking to do what I did in a few seconds, for me it is a step backwards since I am constantly fiddling to activate the chart which deactivates after I select a symbol. So maybe since this is new there is something I am missing since this is way harder than it used to be. I just want to toggle between symbols and timeframes like I used to. Can you help me or do I have to live with it? |
| [2026-09-29 13:58:02] |
| John - SC Support - Posts: 48527 |
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We want to make sure we are understanding what you mean by "the chart top is deactivated". We think you mean that the chart is not the active chart, so you can not just change the time frame without first selecting that chart. Please verify that this is what you are referring. When we tried this, if the linked chart is the active chart, and the Quote Board is detached, then when changing the symbol in the quote board, the symbol is changing in the chart and the chart is staying the active chart. But, we also see that if another chart is active, then the linked chart does not become the active one. Is this what you are referring to? Also, are your charts attached or detached? And is your quote board attached or detached? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-29 22:34:06] |
| User244592 - Posts: 53 |
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When the program upgraded the quote board was floating and appearing on top of everything I opened, so I eventually clicked attached, and that stopped the movement, but it gave me all the new issues. I opened an old chartbook and it behaved normally so I am just trying to duplicate those settings for the messed-up one. Right now it's working good; I think the chart is attached ( it has a set of lines in the top left corner), and the quote board is detached( it has the normal menu and the corner lines are not there). Here is the unusual thing.... if I click on a symbol on my quote board the entire top menu for anything related to a chart dims so if I have to change timeframe to D from anything else, because its dim I have to click on it twice to get the chart to change. I looked at the old chartbook and the same thing happens though I dont remember ever seeing this menu dimming. Can this be fixed? Date Time Of Last Edit: 2026-09-29 23:05:32
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| [2026-09-30 14:34:42] |
| John - SC Support - Posts: 48527 |
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Please get us an image of your setup, as we are not quite understanding how your chart is setup relative to your main Sierra Chart software.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-30 15:54:04] |
| User244592 - Posts: 53 |
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here it is
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 Screenshot 2026-09-30 115155.png / V - Attached On 2026-09-30 15:52:41 UTC - Size: 163.87 KB - 56 views |
| [2026-09-30 18:26:17] |
| John - SC Support - Posts: 48527 |
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We understand what you are referencing now. We are passing this to Engineering for them to look into it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-30 21:02:27] |
| User244592 - Posts: 53 |
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I have to add that there are problems with the volume profile. When I select a new symbol, timeframe does not matter, if I select about the same area for the profile, the profile will not draw on the first 3 trys and will work every try after the third. I have done this with 8 symbols on the quote board and chart combo sheet I sent earlier. Every one... first 3 tries nothing 4 try is fine and every try after thet works. I opened an older chartbook I rarely use but it is the exact same format and it has no problems with using the volume profile. So, what I did is make a new chartbook with these symbols from scratch in a blank quote bd and a new chart and I had no problems with the volume profile but had the same problem with the timeframe selection after selecting a new symbol. and I haveno idea what all this means. The old book size was 17.63 kb that acted flakey with the profiles, i created a new chartbook that was exactly the same but made from scratch using only the saved symbol list and that book was only 6.11kb and it behaves fine with the vol profile. Date Time Of Last Edit: 2026-10-01 13:34:11
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| [2026-10-02 05:25:03] |
| Sierra_Chart Engineering - Posts: 25426 |
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This is a complex issue involving a detached Quote Board, and the Control Bar button states, but we think we have a proper solution implemented in version 2962. There were no changes to the Volume by Price study: I have to add that there are problems with the volume profile. When I select a new symbol, timeframe does not matter, if I select about the same area for the profile, the profile will not draw on the first 3 trys and will work every try after the third.
I have done this with 8 symbols on the quote board and chart combo sheet I sent earlier. Every one... first 3 tries nothing 4 try is fine and every try after thet works. Based on the description, there may be a timestamp problem in the chart data. We recommend re-downloading the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per Symbol and Data Type (Intraday or Historical Daily) and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location.
Or maybe it is some kind of chart focus issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-02 05:28:56
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