Support Board
Date/Time: Thu, 12 Nov 2026 06:58:21 +0000
Trial Account Restricted — Unable to Connect to SC Data
View Count: 385
| [2026-09-26 02:09:33] |
| User368587 - Posts: 1 |
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Hello Sierra Chart Support,My account is still within its trial period, but I cannot connect to SC Data to receive XAUUSD data.The account and software show: Current Service Package: Trial Package Last Login: Restricted Allowed Systems: 1 out of 2 Selected service: SC Data (Not enabled on package) Error message: “Service Package does not support this function or account is expired.” Previously, the same trial account could connect successfully on one PC but not on another. While troubleshooting, I created a new account, but it also shows “Restricted” when used on the affected PC.Could you please check whether this is caused by a per-computer trial restriction or another account authorization issue, and advise whether normal trial access can be restored? If I should continue using my original account, please let me know how to proceed.I have attached screenshots showing the account status and the SC Data error.Thank you for your help. Date Time Of Last Edit: 2026-09-26 02:12:14
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 ScreenShot_2026-09-26_092108_813.png / V - Attached On 2026-09-26 02:09:18 UTC - Size: 514.28 KB - 61 views |
| [2026-09-26 22:32:18] |
| Sierra_Chart Engineering - Posts: 25415 |
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You now need to verify your email address to use a trial: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-26 22:32:27
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