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Date/Time: Thu, 29 Oct 2026 17:48:09 +0000

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Add symbol alert not working

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[2026-09-14 15:24:16] #1 [Go To First Post]
User356190 - Posts: 3
Hi, I'm unable to add alerts directly to the chart using the shortcut. They work fine when I add them via the Alert Manager, but when I try to add one by right-clicking on the chart, the option is greyed out and unclickable. I haven't found any information on how to fix this.


Alert1.png / V - Attached On 2026-09-14 15:14:03 UTC - Size: 248.57 KB - 35 views

[2026-09-14 16:02:47] #2 [Go To First Post]
John - SC Support - Posts: 48366
We are not able to reproduce this. The option for "Add Symbol Alert" on the chart shortcut menu shows properly for us and we can not find a situation in which it would be grayed out as you have it. Please get us that chart so we can see if there is something specific in your setup that is causing this. Follow these instructions to get us your chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-09-14 16:14:59] #3 [Go To First Post]
User356190 - Posts: 3
Thanks!


Private File

[2026-09-14 23:38:06] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 25307
You probably have added the wrong command to Global Settings >>Customize Chart Shortcut Menu. You have added the Add Symbol Alert from the Quote Board when you should be adding it from the Chart menu section. They do have the same name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-15 01:39:41

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