Support Board
Date/Time: Tue, 27 Oct 2026 04:53:34 +0000
not connecting
View Count: 316
| [2026-09-11 18:46:11] |
| Fadi90 - Posts: 9 |
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hello, Sierra Chart is not connecting to the data feed at all. It shows “Not Connected” and sometimes becomes “Not Responding.” I lowered the historical data days, updated Sierra Chart to the latest version, and restarted it, but the issue remains. It was working normally before. |
| [2026-09-11 19:59:56] |
| John - SC Support - Posts: 48336 |
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Your Sierra Chart account expired today, just after midnight on September 11, 2026 in UTC time. Your account is set to renew to Package 11 for 1 month, and you currently have a Services Surplus balance of $40.50. As soon as you add at least $6.00 to your account, then it will automatically renew to this package. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-11 19:03:07] |
| User760929 - Posts: 2 |
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I just created an account and opened the chart, but it says 'NotConnected' What should I do?
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| [2026-10-11 20:32:45] |
| Sierra_Chart Engineering - Posts: 25291 |
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Verify the email address on your trial account in order to activate the trial: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-11 20:32:53
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