Support Board
Date/Time: Thu, 15 Oct 2026 17:21:39 +0000
Alert Manager or Chat/ntfy not working
View Count: 200
| [2026-08-31 05:05:00] |
| User203631 - Posts: 27 |
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Subject: Order Allocation causing Study Alerts to silently fail (not firing to Alert Manager or Chat/ntfy) Environment: Updated Sierra Chart from build 2891 to the newest available version. Summary: Since the update alert conditions stopped delivering to Alert Manager and to Chat/ntfy during Simulation trading/replay — with no error in the Message Log and no indication anywhere that anything had failed. The issue was fully resolved the moment Order Allocation (multiple trade accounts) was disabled. Checks performed before isolating the cause: - Confirmed Chat Identifier matched exactly between a previously-working alert and the new, silent ones. - Confirmed "Send Alert as Chat Message" = Yes on all affected alert numbers. - Confirmed "Relay to Mobile App" and "Relay Own Messages to Mobile App" = Yes. Resolution:Order Allocation was active to multiple prop accounts during this testing. Disabling it resolved the issue immediately — alerts and ntfy notifications fired correctly on the very next Simulation pass, with no other change made. Conclusion:The failure traces to Order Allocation being active during Simulation/backtesting, and cleared completely once it was turned off. No error, warning, or log entry pointed to Order Allocation as the cause; it presented as if the alert/notification system itself were broken. Could someone look into this and let me know if a patch or workaround is available? I'd like to be able to use Order Allocation and Study Alerts together without one silently breaking the other. |
| [2026-09-01 15:31:09] |
| Sierra_Chart Engineering - Posts: 25188 |
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Makes no sense at all that Order Allocation to Trade Accounts would have any effect on alerts. It is not something that we would test. Check this setting: Global Settings >> General Trade Settings >> Notifications >> Trade Order Alert Trade Accounts Filter : Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-01 15:31:21
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