Support Board
Date/Time: Mon, 31 Aug 2026 03:58:45 +0000
Recurring Chart Data Loading Issue – Screenshots Attached
View Count: 29
| [2026-08-31 00:01:07] |
| User783391 - Posts: 2 |
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Hello Sierra Chart Support, I am having a recurring problem with chart data not loading correctly in Sierra Chart. This issue happened previously, appeared to resolve, and has now suddenly returned. I have already done extensive troubleshooting, including: * Disconnecting and reconnecting Sierra Chart to the data feed. * Restarting Sierra Chart. * Reloading the affected charts. * Closing and reopening the chartbook. * Allowing the historical data time to download. * Checking the futures symbol/chart I am using. * Trying the connection/loading process multiple times. * Checking whether the market itself was still producing data using another trading platform/data source. * Confirming that this is not simply a temporary market-data delay. * Testing the chart again after it previously started working, only for the same loading problem to return. The chart was previously working and displaying the data I need, including my footprint/Numbers Bars information. Then it suddenly stopped loading/displaying the data correctly again. I have attached screenshots showing exactly what I am seeing when the problem occurs. Because this problem keeps returning even after troubleshooting, I would appreciate help identifying the underlying cause. In particular, could you please determine whether this is related to: * Historical data downloading * The data-feed connection * Symbol mapping * Chart/data settings * Numbers Bars data * A corrupted or incomplete data file * Or another Sierra Chart configuration issue If necessary, I can also provide my Message Log, Trade Service Log, chartbook, exact symbol/settings, or any other diagnostic information you need. I would really appreciate someone reviewing the screenshots and logs rather than having me repeat the same basic troubleshooting steps, since I have already gone through those multiple times. Thank you. |
 error 1.png / V - Attached On 2026-08-30 23:59:02 UTC - Size: 88.72 KB - 6 views error 2.png / V - Attached On 2026-08-30 23:59:09 UTC - Size: 292.87 KB - 5 views error 3.png / V - Attached On 2026-08-31 00:00:13 UTC - Size: 353.9 KB - 5 views |
| [2026-08-31 00:53:25] |
| Sierra_Chart Engineering - Posts: 24714 |
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Are you using Wine or Linux or Mac for running Sierra Chart on? We see one of the errors. That is extremely unusual to have a compression error. It indicates a corruption of data over the network. Which should be impossible to even be occurring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-31 00:54:07
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| [2026-08-31 03:57:58] |
| User783391 - Posts: 2 |
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Using Windows.
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