Support Board
Date/Time: Sun, 27 Sep 2026 07:51:39 +0000
MNQ DOM does not work correctly during Chart Replay
View Count: 276
| [2026-08-12 08:14:57] |
| User926463 - Posts: 2 |
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Hello, I need help with the DOM for MNQ during Chart Replay. The MNQ DOM works correctly with live data. However, during Chart Replay, it does not work correctly. I attached two short videos to show the difference: - MNQ DOM with live data; - MNQ DOM during Chart Replay. I also attached screenshots. Could you please tell me what setting or data configuration is required for the MNQ DOM to work correctly during Chart Replay? Thank you.
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 Screenshot 2026-08-12 105947.jpg / V - Attached On 2026-08-12 08:11:40 UTC - Size: 895.87 KB - 54 views Screenshot 2026-08-12 110125.jpg / V - Attached On 2026-08-12 08:11:53 UTC - Size: 798.99 KB - 47 views Private File |
| [2026-08-13 14:28:23] |
| Sierra_Chart Engineering - Posts: 24983 |
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Tell us the date and time (approximate) and time zone of the replay and we will run a test.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-14 09:14:07] |
| User926463 - Posts: 2 |
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The replay was for August 11, 2026 at approximately 09:36 AM New York time (ET), about 6 minutes after the cash market open. In the Replay window, the date/time shown is: 2026-08-11 09:36:00 The issue was visible on the MNQ DOM during this replay. Please let me know what you find from your test. Thank you. |
| [2026-08-18 03:19:17] |
| Sierra_Chart Engineering - Posts: 24983 |
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We has tested this, and we do not see any problems with the market depth data during a replay which is good. Make sure you have not changed the Tick Size from the default or the Price Display Format (value format), in the Chart Settings. Those must be left at the default. We are not totally sure without careful examination what effect incorrect or changed settings could have, but potentially they can cause problems. We recommend re-downloading the market depth data, since August 10: Market Depth Historical Graph: Downloading Of Historical Market Depth Data And our data got downloaded from this server: 2026-08-17 22:55:12.471 | HD Request # 2 | Using server: ds32.sierracharts.com port 10149 2026-08-17 22:59:05.175 | HD Request # 2 | Received 219128585 Market Depth data records from 2026-08-10 05:15:00.013000 to 2026-08-17 22:59:00.673000 (7.7 days. Delay: 4.5 seconds) and wrote 219128585 records for MNQU26-CME So you might want to specify that server, with this setting: Global Settings >> Sierra Chart Server Settings >> General >> Special >> CME Exchange Data Feed Historical Server Address Override Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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