Support Board
Date/Time: Mon, 03 Aug 2026 19:49:50 +0000
Charts frozen with Rithmic — worked for years, stopped recently
View Count: 19
| [2026-08-03 17:00:25] |
| alejandro rivera - Posts: 2 |
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My setup for years, no problems: Computer 1: Sierra Chart data feed (Teton) for my AMP account. Computer 2: Sierra Chart data feed OFF. Rithmic (Apex prop firm, Non-Professional, System: Apex) provides the chart data. Recently Computer 2 stopped working. Rithmic connects fine — price and Time & Sales update — but the chart does not move. The chart only moves if I turn the Sierra Chart data feed ON. Passwords and settings are correct and unchanged. I tested the current version and 2888. Same result. Question: did something change that blocks Rithmic data from updating charts when my account also has a Sierra data feed? How do I set this up so Computer 2 works with Rithmic data again, like before? Separate issue: on my other computer the Message Log is completely blank (window and log files), even after restarting. "Rithmic connects (green / successful). Price and Time & Sales update. But the chart does not move. If I turn the Sierra Chart data feed ON, everything works fine. With it OFF, chart frozen. This exact setup worked for years." |
| [2026-08-03 18:52:46] |
| alejandro rivera - Posts: 2 |
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i dont guet any response in the support from sierra being stock with this problem
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