Support Board
Date/Time: Sat, 12 Sep 2026 01:27:42 +0000
RSX26-ICEUS Error: user is not authorized to execute query for one or more of the specifie
View Count: 205
| [2026-07-28 06:41:01] |
| User126012 - Posts: 4 |
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I get this error when trying to download Canola's data. It only happens for Canola, all the other symbols I've tried work fine.: 2026-07-28 06:35:08.079 | Historical Data | HD Request # 717 | Requesting historical Daily data for RSX26 starting at 1976-08-08. SC External HD service. 2026-07-28 06:35:08.856 | Historical Data | HD Request # 717 | Error downloading historical Daily data for RSX26-ICEUS. Error: user is not authorized to execute query for one or more of the specified symbols 2026-07-28 06:35:08.857 | Historical Data | HD Request # 717 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RSX26-ICEUS |
| [2026-07-28 22:14:05] |
| Sierra_Chart Engineering - Posts: 24840 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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