Support Board
Date/Time: Tue, 25 Aug 2026 23:25:19 +0000
options issue
View Count: 221
| [2026-07-10 12:59:27] |
| Rnn - Posts: 83 |
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Hi, i'm not getting data for options (ES), its also causing the message log to pop non stop (how do I stop it from popping?) the charts I had already opened are not getting new data and also if try to load a different option from options chain Date Time Of Last Edit: 2026-07-10 13:02:24
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| [2026-07-10 13:17:05] |
| Rnn - Posts: 83 |
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update - I'm getting the live data for the options now, but I think the historical from 20 ago to last login is missing
Date Time Of Last Edit: 2026-07-10 13:17:20
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| [2026-07-10 14:27:44] |
| Rnn - Posts: 83 |
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still getting the data problem and popping message log
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| [2026-07-10 14:39:44] |
| User423309 - Posts: 1 |
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I think it must be related to the Lumen issue. Idk though. Took my laptop to the library and got the same error. Just been waiting patiently. 2026-07-10 10:31:07.719 | Denali Data Feed | Real-time data for symbol EW2N26 P7600.FUT_OPT.CME is currently unavailable. |
| [2026-07-10 14:57:23] |
| Sierra_Chart Engineering - Posts: 24662 |
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Yes this is related to the Lumen Internet outage. We were unaware of the effect on options until now. We will solve that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-10 15:18:39] |
| Sierra_Chart Engineering - Posts: 24662 |
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Real-time CME options data should be working now. Please confirm. There still could be issues with historical data. Thinking about it, there will still be issues with accessing historical data for CME options until the Internet outage with Lumen is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-10 15:27:37
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