Support Board
Date/Time: Fri, 09 Oct 2026 16:44:45 +0000
Missing Historical Intraday Data on MES Chart
View Count: 269
| [2026-07-09 14:05:17] |
| JL2711 - Posts: 6 |
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Hi - I'm seeing missing historical data on my MES chart in Sierra Chart. I've tried "Delete All Data and Download," but it didn't work. Here's a screenshot in case helpful: https://www.sierrachart.com/image.php?Image=1783605592440.png Thank you, |
| [2026-07-09 14:20:44] |
| Sierra_Chart Engineering - Posts: 25112 |
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This is resolved. Refer to: Notice: July 9, 2026 - Internet Connectivity Issues Affecting CME Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-21 15:17:58] |
| JL2711 - Posts: 6 |
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Hi - It looks like we have another incident of missing historical data on MES in Sierra Chart. Missing data from 7:37am-8:08am PST today.
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| [2026-09-21 17:02:16] |
| John - SC Support - Posts: 48166 |
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There was an issue with one of our servers which has been resolved. Please follow these instructions to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If you do not get the back-fill data for that period, then select "File >> Reconnect" to have the system connect to a different server, then go through the process again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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