Support Board
Date/Time: Tue, 18 Aug 2026 09:24:56 +0000
my market data stoped updating this morming
View Count: 245
| [2026-07-02 12:03:05] |
| shy - Posts: 33 |
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Hello, For some reason the data feed (EUREX) stoped this morning. why? Shy account name: shy_solan |
| [2026-07-02 14:07:12] |
| John - SC Support - Posts: 47522 |
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The EUREX exchange did not automatically renew on July 1, 2026, due to insufficient funds in your account at that time. You can reactivate that exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 07:40:21] |
| shy - Posts: 33 |
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Hello, I did try to reactivate my subscription to the EUREX data, and yet there is no data. Can you give me specific solution rather then a GENERIC one? Regards, |
| [2026-07-06 13:09:57] |
| John - SC Support - Posts: 47522 |
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You still have not activated the EUREX data, therefore, you will not be receiving the real-time EUREX data. You can activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 14:36:08] |
| shy - Posts: 33 |
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TNX Is active now? |
| [2026-07-06 16:21:51] |
| John - SC Support - Posts: 47522 |
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Yes, you have the exchange active at this time, so you should be getting the real-time data for EUREX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 18:10:03] |
| shy - Posts: 33 |
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Thank You
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