Support Board
Date/Time: Mon, 29 Jun 2026 01:38:37 +0000
Open Trade Window / Unable to initialize Button / SC closes after selecting Open Chartbook
View Count: 18
| [2026-06-28 22:46:36] |
| ChrisK - Posts: 38 |
|
Hello, I am on version 2924. I'm looking to get acquainted with trading in SC and configuring trade settings in sim before hooking it up to a live account. When I open trade window for the first time it seems to be fine. But if I try to open trade window anytime thereafter in same session, the trade window opens but I keep getting | Unable to initialize Button. * . pop up in message log. Same goes for when I click Attach Trade Window.With the same instance open, if I close the chartbook then click Open Chartbook from control bar SC closes. I've never seen that happen before so I assume it's connected to the sequence of trying to use the trade window? The only troubleshooting I could find myself was moving the .twconfig files out of Data folder and seeing if that stops the | Unable to initialize Button. * when opening trade window but it does not...Any known solution to this? Thank you. |
| [2026-06-28 23:39:23] |
| Sierra_Chart Engineering - Posts: 24129 |
|
We apologize for this. We now know what the problem is. This was an inadvertent issue. We are fixing this now and putting out a new release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-28 23:48:32] |
| ChrisK - Posts: 38 |
|
No worries, thanks for letting me know. When the new release is out should I use Download Current Version or Download PreRelease? Appreciate it. |
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