Support Board
Date/Time: Wed, 19 Aug 2026 15:21:29 +0000
can't view live prices... 'not connected'/ unsure of the correct package i have chosen
View Count: 241
| [2026-06-27 12:05:30] |
| User795584 - Posts: 3 |
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Hi all Really sorry, but i seem to be having this continuous problem. It's totally user error. But, I am unable to connect, see live trades or historic trades. I could view this no problem (last year) I think I missed a payment and my a/c was closed. I've tried to re-open my a/c, I have money on the a/c but I still can't view live or historic trades. I can't remember what package I was on, please can you offer some guidance here. What package was I previously using and I will select that again? I was trading S&P500 miniµ and crude oil Many thanks Steve Date Time Of Last Edit: 2026-06-27 12:06:14
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| [2026-06-28 15:39:52] |
| Sierra_Chart Engineering - Posts: 24600 |
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Sierra Chart does not close accounts due to not paying: I think I missed a payment and my a/c was closed.
Who is your futures broker? Once we know that we will help you get what you need at the best price. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-05 14:10:08] |
| User795584 - Posts: 3 |
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thanks i'm using AMP i've just found out, i haven't enough funds on the a/c to trigger live feed etc. so once i've added funds all should be ok, thank you :) |
| [2026-07-05 22:10:11] |
| Sierra_Chart Engineering - Posts: 24600 |
|
One thing we strongly recommend is if you are trading only the CME Group of markets use Teton order routing and do not use CQG. More information: Sierra Chart Teton Futures Order Routing You will save money and have a better service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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