Support Board
Date/Time: Tue, 11 Aug 2026 08:26:41 +0000
trying to sumbit a simulated order for NQU26 and being rejected
View Count: 196
| [2026-06-22 19:42:28] |
| User61576 - Posts: 458 |
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2026-06-22 15:32:41.827 | Trade Order Error - Order is not allowed based on the symbol. Contact Sierra Chart support. Internal Order ID: 24286305. Service Order ID: (none). Symbol: NQU26. Account: TS_4 *
on prior expiration there was no problem. i am on ver. 2891 can you pls advice? thanks Date Time Of Last Edit: 2026-06-22 19:42:52
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| [2026-06-22 21:56:59] |
| John - SC Support - Posts: 47509 |
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Is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to "Trading Evaluator - Delayed"? And what exactly is entered in "Chart >> Chart Settings >> Symbol >> Symbol"? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-23 05:02:52] |
| User61576 - Posts: 458 |
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1. "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to "Trading Evaluator" 2. NQU26 the only change i did was "chart">> "performe symbol rollover" |
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| [2026-06-23 07:46:23] |
| Sierra_Chart Engineering - Posts: 24479 |
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You need to use the "Trading Evaluator-Delayed" Service because you are not receiving real-time CME data. You can activate the real-time exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-23 07:47:24
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| [2026-06-23 07:51:10] |
| User61576 - Posts: 458 |
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why i am not receiving real time cme data? how do i change that? i was on the denali data feed what happened? why it stopped? no deposit? how do i know which data feed services i was subscribed before? Date Time Of Last Edit: 2026-06-23 08:05:42
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| [2026-06-23 13:52:44] |
| John - SC Support - Posts: 47509 |
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The CME Group exchange that you had active in May did not automatically renew on June 1, 2026 due to insufficient funds in your account at that time. You can view the services you had active on the Recurring Services page on our website. You can access this page directly at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You can reactivate the exchange from the Recurring Services, or you can activate it (or another exchange option) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-23 14:25:11] |
| User61576 - Posts: 458 |
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i reinitiated the the subsxription (Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts) and the NQU26 is now working for me. though i keep getting 2026-06-23 10:24:19.611 | Chart: CLQ26 [CBV] Delta 100v #2 | Study: Autotrader V1.3 | AC: TM_6 currentSystemTimeinSeconds: 62659, order_timeInSeconds: 83101, difference: -20442 * for CLQ26i discconected and connected again and no change here. anything else i need to do? thanks |
| [2026-06-23 14:26:05] |
| Sierra_Chart Engineering - Posts: 24479 |
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That message you posted in post #7 is from a custom study and we do not know what it is about.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-23 14:40:33] |
| User61576 - Posts: 458 |
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true. sorry. but it says there is a miss match in time. i restarted the sub instance and now its working. |
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