Support Board
Date/Time: Tue, 16 Jun 2026 15:30:58 +0000
AMP Denali Data is Delayed
View Count: 17
| [2026-06-16 13:33:17] |
| skierrick - Posts: 13 |
|
Good morning support. I have an AMP account with Denali data feed through Teton Order Routing and my data is showing delayed. I have logged onto my AMP account multiple times to keep the service active. Attached is a document 3 pages long showing the following: - Message at top of screen showing connected to Denali [M] and delayed - Data/Trade Service Settings - Sierra Chart account details - Denali data status I appreciate your help in resolving this issue. |
 AMP Denali Delayed.pdf - Attached On 2026-06-16 13:31:49 UTC - Size: 141.14 KB - 2 views |
| [2026-06-16 15:25:01] |
| John - SC Support - Posts: 46719 |
|
You do not have any exchanges active in order to get the real-time data. You last had it active in April and it did not renew on May 1, 2026 due to insufficient funds in your account at that time. The following Account Support Ticket was created to inform you of this - you should have received an email letting you know that the you had an open ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1777597383255253979#ViewTicket You can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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