Support Board
Date/Time: Tue, 28 Jul 2026 15:33:55 +0000
NTFY Stoped sending Image Links
View Count: 311
| [2026-06-12 18:30:30] |
| jethrogou - Posts: 54 |
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Good day, I have been using NTFY, and it worked great for a while. However, it suddenly stopped sending image links. I'm wondering if this is an issue affecting everyone or if it's just isolated to me. I'm still receiving the alerts, but the image links are no longer coming through. I also checked the file path where the images are stored, and the images are being captured correctly. I noticed there is an image log .txt file, and it no longer appears to be outputting the current image links. |
 Screenshot 2026-06-13 015742.png / V - Attached On 2026-06-12 18:30:12 UTC - Size: 64.13 KB - 57 views Screenshot 2026-06-13 015539.png / V - Attached On 2026-06-12 18:30:16 UTC - Size: 61.02 KB - 50 views |
| [2026-06-12 19:22:15] |
| John - SC Support - Posts: 47365 |
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We are checking on this. There is another person that has reported the same issue. In the process of testing, we accidentally reset the notifications for your account. We are truly sorry about this. You will need to setup the ntfy app again using the new credentials you will get starting at Step #9 at the following link: Chat and Communications Platform: Integration with Mobile Ntfy Application Again, our sincerest apologies for this, we did not realize we were changing your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-12 19:27:01] |
| John - SC Support - Posts: 47365 |
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After resetting up my ntfy app, and setting up an alert, I am getting the link to the image in the chat and that link is being sent to my ntfy app. Are you getting the link showing properly in the chat? Are you getting the notification of the alert itself, but not the image link as a separate item? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-13 02:53:46] |
| jethrogou - Posts: 54 |
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I'm getting alerts but no image links on NTFY.
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| [2026-06-15 13:25:23] |
| John - SC Support - Posts: 47365 |
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Is the link to the image showing in the Chat?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-15 13:29:54] |
| jethrogou - Posts: 54 |
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Unfortunately, no. I did experience a couple of crashes while I was developing a study before this issue started occurring. Maybe that's the cause?
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| [2026-06-15 18:22:23] |
| John - SC Support - Posts: 47365 |
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So it's probably not an issue with ntfy, if the Chat is not getting the link. Check your Alert setup for the alert number in which the information is being sent to the chat. Make sure the option for "Capture Chart Image on Alert for Chart" is set to "Yes" for that particular alert. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-15 21:39:08] |
| Sierra_Chart Engineering - Posts: 24326 |
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Are you getting any error messages in the Window >> Alert Manager >> Log, that show that you have exceeded the number of allowed uploaded images.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-16 05:11:22] |
| jethrogou - Posts: 54 |
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No, I tried it with a different study and even created a new group chat, but I'm still not receiving any image links.
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| [2026-06-16 06:07:58] |
| Sierra_Chart Engineering - Posts: 24326 |
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When a chart image is uploaded, check the Window >> Message Log and see if you see a message like this: 2026-06-16 02:07:21.207 | Uploaded an image to the server. Request ID: 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-16 06:08:07
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| [2026-06-16 14:52:35] |
| jethrogou - Posts: 54 |
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Here is what I saw. 2026-06-16 22:21:04.388 | Chart | NQU6.CME/MNQU6.CME [C][M] 12.50 Range #1 | The chart image has been saved to: C:\SierraChart\Images\NQU6.CME MNQU6.CME [C][M] 12.50 Range #1 2026-06-16 22_21_04.343364.png 2026-06-16 22:21:04.394 | Unset | Uploaded image to the server. Request ID: 12. C:\SierraChart\Images\NQU6.CME MNQU6.CME [C][M] 12.50 Range #1 2026-06-16 22_21_04.343364.png Edit: 2026-06-16 22:21:05.793 | Unset | Error uploading image with request ID 12. ERROR: You have reached the maximum number of uploaded images. Delete existing images. To do this select Help >> Account Control Panel. On the displayed webpage, click on Account Panel >> Manage Images. I saw this as I was scrolling. Will test it. Date Time Of Last Edit: 2026-06-16 14:55:36
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| [2026-06-16 15:01:14] |
| jethrogou - Posts: 54 |
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It works now. Thank you! Would it be possible to add a toggle that automatically deletes a certain number of images at Account Control Panel >> Manage Images
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| [2026-06-16 15:13:15] |
| Sierra_Chart Engineering - Posts: 24326 |
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We will look into the suggestion. We apologize we did not tell you to look in the right place, for this error message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-16 17:10:52] |
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You are currently able to go to the Bulk Image Deletion tab, select Check All and click Delete Images, to delete all the images on a single page. We can add an option that would delete the older 25% of images on a daily basis if an account would reach 90% capacity for images. Sierra Chart Support |
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