Support Board
Date/Time: Sat, 25 Jul 2026 05:20:16 +0000
[User Discussion] - Crypto Symbols missing since Friday
View Count: 181
| [2026-06-08 18:18:44] |
| autopilot3318 - Posts: 3 |
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I am on Service pack 11 and notice crypto symbols not showing up anymore. This occurred after last Friday the 5th of June 2026. Anyone notice the same ?
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 Screenshot 2026-06-08 201640.png / V - Attached On 2026-06-08 18:17:24 UTC - Size: 34.81 KB - 42 views |
| [2026-06-08 20:01:30] |
| John - SC Support - Posts: 47330 |
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What is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-09 05:36:03] |
| autopilot3318 - Posts: 3 |
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hi, its set to 'CQG WebAPI (Trading)'. Have not changed it since the setup last 2-3 weeks.
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| [2026-06-09 13:48:49] |
| John - SC Support - Posts: 47330 |
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Our Crypto data is not available when you are connected to CQG. In order to get that data, you will need a separate installation of Sierra Chart and keep it connected to "SC Data" (the default). Then you get the crypto data we have available in that installation. Refer to the following for how to install another Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-09 16:06:11] |
| autopilot3318 - Posts: 3 |
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Thank you, it was working until last week. However thank you , i ll follow the instructions to have a second instance up and running.
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