Support Board
Date/Time: Sun, 05 Jul 2026 17:04:18 +0000
Missing Data
View Count: 107
| [2026-05-13 10:04:05] |
| User643802 - Posts: 26 |
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Why is data missing like this on the right? is it be cause I am using Rithmic direct trading route? Im sure my data is from denali so I assume this shouldn't happen? thanks |
Private File |
| [2026-05-13 14:28:25] |
| John - SC Support - Posts: 47017 |
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You are setup to get real-time data for the CME Group from our Denali Exchange Data Feed and everything is setup properly for this. The first thing to do is to go through the items at the following link and see if any of them fix your issue: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If you do not find a solution in the above link, then follow the instructions at the following link and see if you get the missing data and then start to get the real-time data going properly: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If neither of the above work, then we would need to see your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-13 16:40:01] |
| User643802 - Posts: 26 |
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Delete and download data using right click on chart fixed it.
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