Support Board
Date/Time: Sun, 21 Jun 2026 20:37:29 +0000
JSON parse error
View Count: 751
| [2026-05-07 07:11:50] |
| User963976 - Posts: 3 |
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HI! Hi! I get this error when I try to build a study. Server: https://build.sierrachart.com JSON parse error: The document root must not be followed by other values.. Server text: 404 page not found -- End of Build -- 02:08:25 |
| [2026-05-07 07:43:26] |
| Sierra_Chart Engineering - Posts: 24079 |
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Keep trying to do the build until the error no longer occurs. We are working on the issue. The build3 server is working fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 08:07:08] |
| colinsng - Posts: 3 |
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Hi, I am getting this error message for the build3 server: "The build failed. failed to generate the build environment, error while Creating Container." Just surfacing this for your attention, will you be replying here to let us know once the issue is resolved? Date Time Of Last Edit: 2026-05-08 08:10:13
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| [2026-05-08 08:13:08] |
| User00001 - Posts: 8 |
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+1 - Thanks in advance Engineering!
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| [2026-05-08 09:32:51] |
| moe1up - Posts: 36 |
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I am getting both errors as well. Just fyi, so will look out for a fix.
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| [2026-05-08 10:43:00] |
| JEROME7968 - Posts: 18 |
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same here .... lol btw I would like to let the team know the search button on website is not working as well, it shows 404 when I pressed the magnifier, hope this help
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| [2026-05-08 11:15:27] |
| moe1up - Posts: 36 |
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Well we all know who is coding in the middle of the nigh...lol
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| [2026-05-08 11:25:44] |
| User952668 - Posts: 1 |
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Same here. I'm getting both errors since this morning. The search button on the website doesn't work either (404)
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| [2026-05-08 11:53:53] |
| Sierra_Chart Engineering - Posts: 24079 |
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We are checking on this. No this is not the result of any programming changes. The cause is something else: Well we all know who is coding in the middle of the nigh...lol
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 11:55:46] |
| moe1up - Posts: 36 |
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No...I meant whoever responded/added/contributed in this thread are the ones trying to push .cpp's through in the middle of the night and getting the 404/Compiling messaging.
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| [2026-05-08 12:12:17] |
| Sierra_Chart Engineering - Posts: 24079 |
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same here .... lol btw I would like to let the team know the search button on website is not working as well, it shows 404 when I pressed the magnifier, hope this help The search functionality is resolved. Simply go to any Sierra Chart webpage, and reload it and then search again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 13:41:32] |
| MajorG - Posts: 7 |
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The builder still isn't working for me. Any idea when it might be back up and running
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| [2026-05-08 13:51:37] |
| JEROME7968 - Posts: 18 |
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The search functionality is resolved. Simply go to any Sierra Chart webpage, and reload it and then search again.
Yes, search functionality is resolved. |
| [2026-05-08 13:55:28] |
| User916372 - Posts: 1 |
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getting same error on new code: Server: https://build2.sierrachart.com JSON parse error: The document root must not be followed by other values.. Server text: 404 page not found -- End of Build -- 15:52:32 and rebuilding old code which works: Server: https://build3.sierrachart.com The remote build is complete. The build failed. failed to generate the build environment, error while Creating Container. -- End of Build -- 15:54:34 |
| [2026-05-08 14:15:06] |
| John - SC Support - Posts: 46802 |
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We are still working on the remote build issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 17:14:27] |
| Sierra_Chart Engineering - Posts: 24079 |
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This issue is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 17:38:37] |
| MajorG - Posts: 7 |
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No more 404 errors but still not generating DLL files Server: https://build.sierrachart.com The remote build is complete. The build failed. Failed to generate the DLL file. |
| [2026-05-08 17:40:25] |
| HumblyTrading - Posts: 222 |
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It is working for me now. The remote build. Also the local visual studio build continues to work fine.
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| [2026-05-08 17:55:10] |
| MajorG - Posts: 7 |
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It is working for me now. The remote build. Also the local visual studio build continues to work fine.
Are you sure ? On my side it's not creating the DLL file in /data folder (old working builds or new builds ) Even a simple test.cpp #include "sierrachart.h"
SCDLLName("Test Build") SCSFExport scsf_TestBuild(SCStudyInterfaceRef sc) { if (sc.SetDefaults) { sc.GraphName = "Test Build"; sc.StudyDescription = "Minimal test study."; sc.AutoLoop = 1; sc.GraphRegion = 0; return; } } |
| [2026-05-08 18:13:24] |
| MarcOh - Posts: 176 |
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It worked for me. However, my code no longer works with the previous version. And the current version is a bit buggy.
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| [2026-05-08 18:52:49] |
| John - SC Support - Posts: 46802 |
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Keep in mind the changes for Volume values from Integer to Double. So there will be necessary changes if you are accessing that data. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2897 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 19:50:35] |
| User116561 - Posts: 16 |
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I am also experiencing the DLL file error and was experiencing the JSON error earlier as well...
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| [2026-05-08 21:05:46] |
| MajorG - Posts: 7 |
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Do you get this error Allow time for the server to compile the files and build the DLL. Server: https://build.sierrachart.com The remote build is complete. The build failed. Failed to generate the DLL file. -- End of Build -- 16:17:14
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| [2026-05-08 21:18:15] |
| User116561 - Posts: 16 |
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Yes exact same error: Allow time for the server to compile the files and build the DLL. Server: https://build.sierrachart.com The remote build is complete. The build failed. Failed to generate the DLL file. |
| [2026-05-08 21:26:08] |
| BenjFlame - Posts: 353 |
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-- Starting remote build of Custom Studies Source files: CustomSystems.cpp. 64-bit -- 17:25:42 Allow time for the server to compile the files and build the DLL. Server: https://build.sierrachart.com The remote build is complete. The build failed. Failed to generate the DLL file. -- End of Build -- 17:25:44 |
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